Hotel misprice, all paid but they want me to pay the correct price

Viberduo
Viberduo Posts: 1,148 Forumite
edited 9 January 2014 at 8:34PM in Consumer rights
Is this similar to a misprice when buying online that the contract isnt accepted to dispatch as then what is the correct thing.

To be honest it was too good to be true just have already planned weekend around it i.e 2nd night in another hotel nearby

The hotel says they tried to ring but had no missed calls and I dont feel like they should lose out but at the same time I paid in advance for the room and did no wrong, I just assumed someone had cancelled and instead of having room empty they charged less than its worth.

Oh forgot to say the options are pay the real price or accept a cancellation.
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Comments

  • Viberduo wrote: »
    Is this similar to a misprice when buying online that the contract isnt accepted to dispatch as then what is the correct thing.

    To be honest it was too good to be true just have already planned weekend around it i.e 2nd night in another hotel nearby

    The hotel says they tried to ring but had no missed calls and I dont feel like they should lose out but at the same time I paid in advance for the room and did no wrong, I just assumed someone had cancelled and instead of having room empty they charged less than its worth.

    Oh forgot to say the options are pay the real price or accept a cancellation.

    What do the hotels terms and conditions say?
  • hcb42
    hcb42 Posts: 5,962 Forumite
    They do not have to accept the lower mis price
  • ThumbRemote
    ThumbRemote Posts: 4,717 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    hcb42 wrote: »
    They do not have to accept the lower mis price

    That depends.

    It would seem an unfair term if the hotel were able to cancel a booking due to an error in price on their part, but a customer could not cancel a wrongly booked room.

    (Not saying that is the case here - just that it's not quite a black and white issue).
  • zaax
    zaax Posts: 1,913 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    A decent bussness would accept they did something wrong and take the hit. Name the hotel so we know about them.
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
  • WTFH
    WTFH Posts: 2,266 Forumite
    edited 10 January 2014 at 11:34AM
    How did you book the hotel?

    Less serious question: since they are a business and obviously making too much money, have you considered suing them for distress? (That's the advice some on here will give you)
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Using? Typo and should be Suing?
  • WTFH
    WTFH Posts: 2,266 Forumite
    bod1467 wrote: »
    Using? Typo and should be Suing?

    Thanks bod, yes. (DYAC)
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • hcb42
    hcb42 Posts: 5,962 Forumite
    There is a sticky thread in this forum about pricing mistakes.
  • ThumbRemote
    ThumbRemote Posts: 4,717 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    hcb42 wrote: »
    There is a sticky thread in this forum about pricing mistakes.

    That only covers the sale of goods, not the provision of services.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    That only covers the sale of goods, not the provision of services.
    Same difference, it all comes down to offer and acceptance and they have refused the offer.
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