Faulty Steam Cleaner

Matthew_c

Hi All,

Just after a bit of advice if possible.

Purchased a Polti steam clean in April '13, have literally used it five times - during this time the cord for the plug has developed a fault, now I can not get the top off to put water in it - So totally unusable.

After spending £300 I would expect something to last more than eight months...under the sale act am I entitled to a full refund from Very or Polti ?

Thanks

Matt

unholyangel

Entitled to a full refund? No. Entitled to a remedy? If the product is inherently faulty then yes. If (for example) the top wont come off as it has been damaged or misused then no.

Matthew_c

I would of thought under the sale of goods act I would be entitled to a refund as the product is under 12 months old and still in warranty

Top not damaged or misused - it just seems the thread has had it as it just spins around and will not come off

wealdroam

Matthew_c wrote: »

I would of thought under the sale of goods act I would be entitled to a refund as the product is under 12 months old and still in warranty

So let's turn that around a bit...

Why do you think that you should have eight months use of the thing for free?

The Sale of Goods Act allows for the seller to provide a remedy if the goods are deemed inherently faulty.

That remedy could be either a repair or replacement or refund.

You can choose the remedy, but you cannot force the seller to provide a remedy that is more costly that another. So effectively, the seller chooses the remedy.

Have you read MSE's Consumer Rights guide?

All the above, and much more is in there... including whether you should be looking to the seller or manufacturer for the remedy.