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cancel a payment question...
Without going into details (as I dont think it is relevant to my question) i spent around £300 on a tablet pc online from a site I had never used before. Anyway after calling them numerous times and emailing numerous times today (as I had a few questions on both delivery and the product itself) and not being able to get…
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Damart Catalogue - Can they do this (I'm guessing they can :-( )
Hi All My Mum who is in her late 60's got a Damart catalogue through a few weeks back. She liked a one of the items so decided to give them a go - ordering 3 pairs of trousers all in different colours and the items arrived yesterday. The sizing appears to be all to pot! My Mum sized herself up with a tape measure (and she…
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M&S TV faulty
Hi, for my sins i bought a 32'' M&S tv when they were on offer last week. After setting it up i found that the DVD player would not play. I called M&S hoping to get a replacement,but was told they are no longer in stock. They have offered a full refund, but i like the telly and would like to keep it. Can i get them to…
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Early failure of low energy bulbs?
Hi....these are supposed to last 10yrs.....what do i do when they fail early...like 2yrs?
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Gas boiler problem
Hi first time post so please be gentle. I purchased a brand new Stewart Milne house in April 2009. My Vokera gas boiler came with a 2 year guarantee. Now the boiler keeps going off. It is losing pressure. Plumber says a new heat exchanger which could cost hundreds. He feels that although the manufacturer warranty is up,…
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Received Item From Insurer But Need to Claim Refund
Bit of a peculiar problem this one. My Sony Laptop was a replacement from an insurance company after a burglary in 2008. The laptop has failed and I have discovered that the laptop has the "Nvidia defect" which is a well know fault. Due to this defect the sale of goods act makes it unnecessary to be within warranty as long…
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Online Price Cancelled
Today I booked a cruise holiday with flights over Christmas and New Year. Price looked a good deal, but not so cheap as to question its reliability. Booked cruise and flight via website. Debit card charged and received a receipt confirming cruise and flight. Two hours later received a phone call stating they had made an…
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Help with stolen money
Hi there, can anyone help me with the issue of companies taking money out of your bank account with out notice and without invoice or receipt. i gave them my card details for the 1 and only transaction that was agreed,and confirmed with an invoice, since then they have taken over £400 without any notice and are unable to…
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Amazon's response it it right??
I will try and keep it brief! I purchased a Dyson vaccuum cleaner in May 2010 which developed a fault and the head cleaner broke. I contacted Amazon who told me to contact Dyson which I did (despite believing Amazon should have been responsible) and after a few days and engineer called and had to order a new part which…
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Dixons - Return Policy
I have a Blu-Ray player which I bought online from Dixons. I have had this for slightly less than six months and the unit has become faulty which means to use it, I have to remove the power plug from it nearly every time. About a week ago I rang the Dixons helpline and ended up being automatically connected to Samsung and…
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Milk and More problem
Posted this thread in the praise, vent and warning section, then noticed this, so sorry its on twice, hope someone can help as im at my wits end! Joined milk and more in feb (live rurally, thought it was ideal). They delivered untill may when i went on a "break" till july. Rang in July to formally cancel all orders (way…
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Viners
I ordered two items from Viners on 24th November,the money was taken from my bank the same day.The goods have to date, not arrived. So far, I have sent three e mails (none of which they have replied too), enquiring as to when I can expect delivery. There seems to be no contact telephone number for them, so I am not sure…
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25$ = £25? Help Needed!
Hi All, I have recently bought a program online which is listed here - http://www.archersoft.com/order.htm - 1 User = $25. So i thought at the current exchange rate i would be charged £15 odd for it. However at the checkout, the totals were £25. I have contacted RegSoft who handle the checkout system. I just wanted to…
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sewage in back garden from a neighbours drain...who pays?
looking for advice, my parents are elderly pensioners who own thier home and the drain from next doors garden (council tenants)has spilled sewage all over my parents back garden. My mum called scottish water who r going to come out today at some point to have a look but who will pay for the clean up of my parents garden?…
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Post Office Question
I was in the Post Office today and overheard the transaction of a elderly gentleman in front of me. He was sending a parcel worth £60. The counter assistant asked him if he'd like special delivery which would cost £22. She didnt ask what was in it, just what the value was. Now being as I rarely post anything that requires…
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Welly Warehouse, over a month and no shoes!
I ordered 2 pairs of wellys from Welly Warehouse on 4th November. The order total was just shy of £70. I ordered on the Friday within the "next working day" time so expected them Monday. Monday came and went with no shoes but the terms and conditions indicated that the shoes could take more than next working day so I let…
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stale food at fast-food restaurant
Hi, Before few days I went to one of the popular fast-food restaurants and ate an item which was stale. I had already eaten half of it before i noticed the fungi and the weird taste. Got a refund and the restaurant accepted their fault. I had a bad stomach and pain for few days and had to visit hospital but now everything…
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Item doesn't fit - can I claim a compensation?
Hello all, I bought a used steering rack for my car. Before it was posted to me I asked the seller if it will fit - the seller confirmed that it will fit. While my mechanic was trying to fit the rack he was fighting with it until he realised that it doesn't fit. It took him 4h. I contacted the seller to get some…
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Advice on Jessops poor customer service
I bought a camera from Jessops 3 months ago, it developed a problem in the first month but because it only happened once did not take it back, big mistake, this week went on our yearly Christmas trip and the camera let me take 4 pics before the problem started again. Took the camera back to the store today (it is less than…
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Faulty Iron Bought 13 Months Ago
Evening All, I bought a Bosch steam generator iron in November last year. This weekend it stopped generating steam and wouldn't heat up a lot more than 'warm'. My fiance took it back to Comet armed with some advice from me about the SOGA and particularly the fact that, whilst it is over 12 months, the appliance should…
