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Storm Damage
Had a mini hurricane in the north east of Scotland last night. My Sister who is a single parent and has no money had a bit of bad luck. She lives in a house owned by the housing association. During the storm loads of slates blew off her roof and caused at least a £1000 of damage to her car. She has contacted the housing…
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Buyers Beware
Hello everyone, I'm not sure if I'm posting this on the correct board but hopefully if not admin will move it to the correct one. I wanted to warn anyone out there wanting to buy a new laptop or similar not to buy from an online company called Geek Depot.co.uk. They do not deliver! I ordered and paid for a laptop on Nov…
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Do I have to pay back?
I received a payment of £13,000.00 from the maturity of an Endownment policy. Several weeks later I was told the payment was made to me in error and that it should have been paid to the Beneficiary - the Mortgage Company. Before the payment was made, I was in correspondence with the Insurance Company for several months to…
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Wrong Phone Number
Hi I keep getting calls from 08456016304. I get these calls around mid to late afternoon every weekday. Conveniently, I am usually at work or university at the time so I miss them. However, when I call the number back I get an automated message saying that someone has called me from the Lloyds Banking Group, and one of the…
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WH Smith Mistake... Help needed!
Hi, first post here, please be gentle! :p Anyway, recently I had purchased an Airfix model for my brother for Christmas from the WH Smith website. It cost approximately £10, but I had bought it with something else so I qualified for their free delivery. Fast forward a couple of days, and they both arrive, except I had been…
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advice needed on getting refund
Hi, I bought a very expensive satellite receiver called a Vu qube from aerialshack.com on the 15th of November, and heard nothing it was supposed to come in 5-7 working days, it still had not come by the 30th, at which point I asked for a refund, which they put through, I still havent received my money. This is a large…
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Comet direct fail express delivery
"My father made an order to buy a whirlpool freezer on the comet direct ebay store on the 15th of november and paid extra for express delivery because the freezer in our store had broken. That was the reason we paid extra money to get the freezer quickly as we didn't want all of our food to go off. We had a phone call on…
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Play.com price change
I recently purchased an item from play.com that has yet to arrive. However when I looked today, the price of the item has dropped. On the website it says that you can return your items for free and they would even cover the return postage. Would I be okay to order the same item now at the cheaper price and return the one I…
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Argos - non delivery, they want me to involve the Police .....
I placed an order for delivery with Argos. They didn't deliver on the day, so eventually I chased it up. They said that the people in the flat downstairs had signed for it. Those people appeared to be on holiday, but today I have discovered that they have actually moved out. So I contacted Argos again today, and they tell…
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cex probs ( urgent help needed)
hi. I wonder if you can help me . I when into cex today. and when I when to trade in this phone , they couldn;t not accpet it , cos in the past I have ''traded in a blocked phone'' , when I NEVER EVER done that ............. now I'm worried out of my mind ........... please can you tell me what do I do . if you can help…
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Faulty Setee - My Rights
I purchased a suite from Harveys which arrived around a month ago. Within weeks, we noticed that one of the seats on the two-seater setee was of poor quality and apparently defective. We contacted Harveys who sent out a technician. He agreed there was a fault stating that, in his view, the cushions hadn't been filled…
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"Number of seats left" advert on flight
Hi, at the end of November I bought a ticket on Thomson Fly. Fligh price was £398 and number of seats left was 4. http://imageshack.us/photo/my-images/85/thomsonfly.jpg/ Since then, the number of seats fluctuates every week and the price has been going down. The week after I bought, the number of seats left increased from…
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Legal problem
Has anyone any experience of this type of situation that may be able to advise my wife and I. Three years ago she was knocked down by a careless car driver and sustained serious injury, we sued his insurance company and three years on there hasn't even been a court date set. The solicitor dealing with this has just told me…
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Boots.com order not arrived by date specified
I placed an order with Boots.com on 2 December for collection in store (my first ever order with them). The confirmation email states 'your order will be ready for collection on or before 8 December' (yesterday). The order hasn't arrived, so I called customer services, who said it can be up to 48 hours after the date…
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Car trouble.
My son bought a car from a repair centre (not a big one), paid cash & got a receipt. He's had a couple of problems with it - the drive shaft needed replaced (which had already been replaced before purchasing it) & now the brakes are a bit unreliable - make a noise when using them. Seemingly the right hand brake Shim was…
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Advice on distance selling
Hi, we bought an expensive treadmill online approx 5 years ago, last weekend it stopped working, apparently the motor is still under warranty, when i rang the service department they said it would be £162 to send an engineer out, which we agreed to, now when the invoice arrived it was £195 they had added on VAT !! now at…
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What are consumer rights at auction when buying non-specified faulty goods
Hope someone can help. I recently won two lots at auction consisting of six seperate electrical items. Having collected and attempted to use them I have discovered that 5 of the 6 do not even power up. I ran tests on fuses, plug leads and power supplies finding nothing untoward leaving me to assume that there are serious…
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How long to get a refund via paypal?
I ordered and item on ebay. Received an email today from the seller advising the item has been damaged whilst in storage and would I prefer a refund. Just wondering if anyone knows how long it could take for the money to be back in my account if the seller refunds me through paypal (which I'm just assuming they will seeing…
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Cancelling gym membership
I'm a member of total fitness and decided to cancel at the start if the month. I phoned on the 2nd (I think) and was told over the phone that I had to put it in writing and send a letter or email. She also said that as I was doing it before the 5th that my months notice would be just the remainder of December. I emailed…
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Faulty Gas Cooker And A Jobsworth Repairman
On Monday, we took receipt of a brand new gas cooker to replace our old one was nearly 10 years old. It wouldn't ignite any more, and my dad is dependant on warm foods in this weather (he is registered disabled and has cancer), so we bought a lovely new Flavel gas cooker. Once the cooker (brand new, out of the packaging)…
