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7 Month Old BEKO Gas Cooker
Hi, I was wondering if I could get some advice on the following situation; Seven months ago my Grandmother, an 82 years old widow, purchased a BEKO Gas Cooker from Currys, in the last couple of days she has had to call out the Gas Board as she was not feeling well and could smell gas. The engineer arrived and confirm that…
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DFS sofa broken : (
HI all , So in September I went into DFS and wanted a sofa pretty quick so brought one in the clearance section for £600 we managed to get it knocked down from £695....was very hard and I think they hated us after lol!! So it's now December and I noticed a few times that the back didn't align properly it's this corner sofa…
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Returning faulty goods purchased online.
Can some-one advise me please? I purchased a pair of leather slippers online last March. Last week the sole of one slipper became detatched from the slipper. I emailed the company concerned to noyify them and request a refund or new slippers. Their reponse was that as the slippers were more than 30 days old, I need to…
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Xbox
I bought an x box from Game when i got it home and tried to set it up ive found out to my dismay that my tv isnt compatable to run it in the hd mode,it works ok on the sd mode but the quality of the picture is awful...can i get a refund for the xbox or do i have to buy a new tv??????:(
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trying to get a faulty product returned
Hello there, im sure someone can advise me with what i can do/complain about with regards to the problems i have been having trying to return an item. Im sorry its a bit of a long read :) OK here goes: I bought a Powertraveller Power gorilla on the 09/10/11 and when i received the item it was faulty (would charge, wouldn't…
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Part replaced under warranty, warranty passed, part breaks again
Hi, We have an electric shower and after 1.5 years the control board breaks meaning it no longer turns on. Manufacturer replaces it acknowledging there is a fault with this particular model. The warranty has lapsed about 9months and the shower is displaying the same issues as it did before and I expect it to fail in about…
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Is this right?
Can you tell me if this is right? Long winded story I'm afraid! Last week went to b and q to buy some decorations on 3 for 2. Bought 10 items, ( one over I know but we needed an extra bit of tinsel!) The prices were £3-£4. The discount we received was £9 whhi h makes sense as we got 3 of the £3 decorations for free.…
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John Lewis - Is there anything we can do?
We bought a washing machine from John Lewis in Oct2008. Now, 2 months outside of our 3 year parts and labour warranty it has broken down (just our luck) I know we are outside the given guarantee time but I just wondered whether anybody else had any experience of approaching a company regarding a similar issue? I just feel…
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Marks & Spencers refund policy on tights
I have tried to exchange an unopened pack of tights to M&S today which were a duplicated gift. I was told it was policy not to accept the return of tights or toiletries. There is no sign in the store to indicate this nor can I find any reference to this in their returns policy unless I have missed it. Does anyone have any…
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Is it reasonable to ask for a replacement/refund?
Two months ago I bought a jacket from Debenhams which cost £120 and today the zip broke. Would it be reasonable to take it back and ask for a replacement? Chris
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Mail for landlady at our address
Firstly, I've no idea if this is the right place to put this, so if it needs moving please let me know! I was just wondering if anyone knows anything about forwarding mail to a previous resident? Basically, we are receiving quite a bit of mail for our landlady, who for whatever reason seems to use our address for some…
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game prices
I wonder whether anyone can help me. I bought two games from a game store today at a total cost of £58 for the two. I have just been on the game website and I could have bought the two games for £43. Can I ask in-store to price match or am I within my rights to return them and buy them on-line. Many thanks
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iPhone contract issue- also posted on phones board
Hi, My OH organised a new iPhone 18 month contract with V*daf*ne through the Carph*ne Wareh*use a few weeks ago. He organised it on the phone, ot his pac code from his current payg provider and took it into the cw, signed the paperwork & they did a credit check (their system went doen half way though so he had to go back…
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Play.com Consumer Rights Clarification Request
Hi everyone - this is my first post here, so it's nice to be part of the MoneySaving fraternity! My first question relates to Play.com. This morning I received through the post a DVD (£4) which I intended to give my sister as a Christmas present. However, upon discussing this with Mum it transpires we've both managed to…
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Faulty Car
Hi there, Some advice would be much appreciated. I think I'm doing the right thing but just want some confirmation on what I'm doing! :) Two weeks ago I bought a second hand car which came with a full fresh MOT. Owing to the specialist nature of the car I booked it in straight away with an independent specialist for a full…
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Universal Debt Collection Agency
Hi I was looking advice on this. Recieved a letter from this agency, stating I owe £285 to Unicom Telecom Ltd. which I never known. Two other things worth mention here. I. Its first letter I recieved but they mentioned that they have made many attempts to contact me and now taking to the court.(which is not true - this is…
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Supermarket carpark fines
So it's well understood on the motoring board that you can do as you like when parking on private property and there is pretty much nothing they can do about it. These firms for example that charge you £60 for overstaying ect are always under scrutiny and from what I understand are unenforcable as they do not have the…
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ORANGE messed up my credit file ( please help)
Hello everyone, Recently i was given a job offer from co operative bank, and the pre employment contract stated that i need to open a bank account in order to get started with the bank.. I appled for the staff bank account and it was declined. And later the bank cancelled my job offer. I checked my credit report and i…
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"Civil recovery" demands from shops
Hi I am just reading an article in Private Eye about civil recovery demands by shops - mainly supermarkets - from alleged shoplifters and others. Some these are as much as £150. I understand that these payments have little legal basis. Can someone please let me know if this issue has been covered on this website? I can't…
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HTC Warranty Claim
Hi Got a wee issue I could do with an opinion on. Background I have an 18mth Vodafone contract (6mths to go). The phone I got was an HTC Desire S In September I dropped the phone in a pint. Dried it out and replaced the battery and it still works (except the camera and a splodge on the screen) I couldn't get by without the…
