Marks & Spencers refund policy on tights

annie42

I have tried to exchange an unopened pack of tights to M&S today which were a duplicated gift. I was told it was policy not to accept the return of tights or toiletries. There is no sign in the store to indicate this nor can I find any reference to this in their returns policy unless I have missed it. Does anyone have any experience of this. I am guessing there are going to be some complaints after Christmas as there will be an awful lot of people who have been bought tights which are not what they want or are the wrong size.

robpw2

sorry standard practice not to accept tights or underwear back

flutterbyuk25

I bought 3 pairs of tights in M&S last week as was unsure which patterned ones would go with outfit, and checked with assistant that I could return them as she said yes as long as they were unopened. I've returned tights before to M&S with no problems. I'll try to get to shops and return the 2 other pairs tomorrow and let you know how I get on

texranger

annie42 wrote: »

I have tried to exchange an unopened pack of tights to M&S today which were a duplicated gift. I was told it was policy not to accept the return of tights or toiletries. There is no sign in the store to indicate this nor can I find any reference to this in their returns policy unless I have missed it. Does anyone have any experience of this. I am guessing there are going to be some complaints after Christmas as there will be an awful lot of people who have been bought tights which are not what they want or are the wrong size.

it will be a hygiene issue the same with earrings, but if they are unopened then there should be no issue

SharkyGeorge

annie42 wrote: »

I have tried to exchange an unopened pack of tights to M&S today which were a duplicated gift. I was told it was policy not to accept the return of tights or toiletries. There is no sign in the store to indicate this nor can I find any reference to this in their returns policy unless I have missed it. Does anyone have any experience of this. I am guessing there are going to be some complaints after Christmas as there will be an awful lot of people who have been bought tights which are not what they want or are the wrong size.

Usually it would be on the receipt (they specify 'lingerie' usually). If it doesn't mention it on the receipt and they're unopened I would definitely push to return them.

Valli

annie42 wrote: »

I was told it was policy not to accept the return of tights or toiletries. There is no sign in the store to indicate this nor can I find any reference to this in their returns policy unless I have missed it.

bear in mind though that M&S do not, under SOGA, have to offer a refund for unwanted gifts - their policy of replacing is over and above your statuory rights.

ThumbRemote

Valli wrote: »

bear in mind though that M&S do not, under SOGA, have to offer a refund for unwanted gifts - their policy of replacing is over and above your statuory rights.

But, if under their own terms and conditions they allow the return of unwanted goods, and do not specify exclusions, those terms were part of the original contract of sale and M&S cannot choose to modify them now.

texranger

this is what is excluded according to the m & s returns policy

Which products are excluded from the refunds policy?

The following items are excluded from our returns policy: gift cards, beauty, food, food gifts, food to order, earrings, flowers and plants, wine, hampers, duvets, pillows, bra accessories, technology, large domestic appliances, made to measure shirts, made to measure curtains and furniture.

These products can only be returned in accordance with your legal rights.

Please note, bedding such as duvets and pillows can only be returned if they are unopened.

Any technology products purchased with a tamper proof seal cannot be returned if the tamper proof seal is broken. Once the tamper proof seal packaging has been opened, these products can only be returned in accordance with your legal rights. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, neglect, misuse, wear and tear or failure to follow the instructions. Please keep your parcel summary document for the duration of the guarantee period, as proof of date of purchase.

Wedding dresses, bridesmaids' dresses and adults' fancy dress costumes can only be returned by post. Please return dresses with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.

suited-aces

Valli wrote: »

bear in mind though that M&S do not, under SOGA, have to offer a refund for unwanted gifts - their policy of replacing is over and above your statuory rights.

ThumbRemote wrote: »

But, if under their own terms and conditions they allow the return of unwanted goods, and do not specify exclusions, those terms were part of the original contract of sale and M&S cannot choose to modify them now.

Spot on TR

flutterbyuk25

Sorry it's taken me awhile to re-post but I only got chance to return my tights today. Got a refund no problems, no questions asked. And it was a different store to where I bought them