7 Month Old BEKO Gas Cooker

cmoon1975

Hi, I was wondering if I could get some advice on the following situation;

Seven months ago my Grandmother, an 82 years old widow, purchased a BEKO Gas Cooker from Currys, in the last couple of days she has had to call out the Gas Board as she was not feeling well and could smell gas. The engineer arrived and confirm that the cooker had a leak coming from the control knobs at the front of the unit, and has declared it unsafe for use.

Now she says that she can no long trust this cooker or any other gas cooker.

Does anyone know if it would be possible to get Currys to replace this faulty model with a replacement Electric Cooker or not, because at the moment they are only committing to repair the cooker IF their only engineer finds it to be faulty.

arcon5

Their entitled to repair it unfortunately.

They must offer a remedy, being either a repair, replacement or refund -- which is effectively their choice.

cabbage

did she pay by credit card? if so she may have Section 75 rights under the consumer credit act and go through her credit card co. for a refund

texranger

cmoon1975 wrote: »

Now she says that she can no long trust this cooker

well if a gas safe engineer has declared the cooker unsafe, then he should of isolated this from the gas supply and placed a unsafe notice on the cooker, which means it cant be used in its current state.

Contact currys.

arcon5

cabbage wrote: »

did she pay by credit card? if so she may have Section 75 rights under the consumer credit act and go through her credit card co. for a refund

no, she may have a claim under S.75 if the retailer refused or failed to rectify an inherent fault. But making a s.75 claim doesn't mean you will get a refund, it means the CC are equally liable which could mean them paying to have it repaired and thus putting you back in the same position had the retailer not breached the contract!

As it stands I don't think op has a case with the CC company until they have inspected it and stated their position. And if their position is to offer a repair, then they have no case.

Esqui

If the cooker is written off and not repaired, then you'll have the choice of what you swap it for - but make sure she has the correct electrical connections for an electric cooker