Play.com Consumer Rights Clarification Request

ChrisPhilpot

Hi everyone - this is my first post here, so it's nice to be part of the MoneySaving fraternity!

My first question relates to Play.com. This morning I received through the post a DVD (£4) which I intended to give my sister as a Christmas present. However, upon discussing this with Mum it transpires we've both managed to order the exact same DVD and now have two copies! Oops.

I'm looking to return my copy. Play.com say that they will not refund my return postage costs as there is no error on their part. Instinct says "fair enough", but the MSE Consumer Rights page (sorry, can't link as I'm a newbie) suggests I should be entitled to a full refund including the cost of delivery under the Distance Selling Regulations.

Are Play.com in the right, or am I?

Any Play returns tips? I gather they can be a nightmare, and I'm not keen to spend too much on postage/phone calls/etc. granted the ruddy disc only cost £4 in the first instance!

Thanks for your help, and season's greetings.

visidigi

play.com are right...

Elle7

Play.com are not based in the UK, they are based in Jersey. Although a glance at the DSRs for Jersey suggests they may be very similar, it might be worth either reading them yourself or keeping it in mind...

They are right, though. They don't need to refund your return postage.

maginot

The DSR entitles you to a refund of the DVD and the postage ( although play offer free delivery) if returned within 7 days. You are responsible for the return postage!

ChrisPhilpot

Sensed that was the case but appreciate the clarification. Thank you all for your assistance.

bod1467

For a £4 DVD then I'd just add it to someone else's present.

Play are correct regarding return postage - http://www.play.com/Helpdesk/Getting_started/Play_com_returns_policy.aspx

I want to return an unwanted item

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your return postage costs, as there is no error on our part. If you use our pre-paid postage option then we will deduct the cost from your refund.

Please Note: Incurring postage costs will not apply if you are a returning an item of clothing or sportswear that is eligible for free returns to the UK

Antispam

I want to return an unwanted item

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your return postage costs, as there is no error on our part. If you use our pre-paid postage option then we will deduct the cost from your refund.
Please Note: Incurring postage costs will not apply if you are a returning an item of clothing or sportswear that is eligible for free returns to the UK.


http://www.play.com/Helpdesk/Getting_started/Play_com_returns_policy.aspx#i_want_to_return_an_unwanted_item

DCFC79

Either return it or use it as a gift for someone else, maybe you and your mum should join forces and organise who gets what for the next present giving event.

ChrisPhilpot

haha, we've generally been very careful to avoid duplicates but this one slipped through the net! I'll see how much it would cost to return and if it's more than £1 or so it can be added to someone else's DVDs. Thanks everyone!

Esqui

Someone who asked a question, got the answer they didn't want to hear and graciously accepted it? *faints*

Well done you

Markb06

Esqui wrote: »

Someone who asked a question, got the answer they didn't want to hear and graciously accepted it? *faints*

Well done you

Give it time.