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Out of stock refund
Hi all, I recently purchased an item online from a reputable dealer. The day after ordering I got a call saying the item was not in stock and my card will be refunded. The full amount of £150 had already been debited from my account. I left it a week and called them back asking if the refund had been processed as it was…
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Groupon - Refund request
Hi, I was after some advise please. i brought a groupon voucher for a spa day and to cut a very long story short the day was a catalogue of disasters. We didnt redeem the voucher and the main problem is that the "spa" (it definatley WASNT a Spa!) facilities werent available until 11.30am (which they had not advised anyone…
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GROUPON ... what are my rights?
Can someone help/advise me please? I bought a watch via Groupon on 28th September from one of their 'associates' ~ a company called South Lane. Groupon debited my account on the 30th October. 9 days before the watch was even sent out. When the watch arrived it was broken. SouthLane asked me to post it back but as I'd have…
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Gym collecting full payment from members when half of the facilities are closed
Could someone help and advise what the situation might be as follows? My partner and I are members of a health club that has a gym, golf and swimming facilities. We use the pool a lot, as does everyone else. The club have announced with just a week's warning that they are closing the pool and all water facilities for 2…
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Invoiced without order? Is this allowed?
I had reason to visit a local metal fabricators back in June 2011. I was looking at options to get a custom part made for a car engine and this was one of my final research trips to get rough pricing on what I may have to spend. I had an idea of a budget and already had a price from another supplier but wanted to see what…
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IBUYECO Car Insurance fee's...
my car Insurance is currently with I Buy Eco (a company I regret going with and will be cancelling my insurance as soon as the time is up!) I just got a letter through saying that the bank couldn't pay for my payment for the car insurance this month. Upon checking my car insurance online, turns out they've taken the money…
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Restaurant overcharge on bill
Some help required please from all of you clever people out there. We had our Xmas party last week for 35 of us at a local restaurant. When the bill came it was for £2000. The food bill per head was £25 and the restaurant had added what we estimate at around £500 of booze we didn't consume. In the cold light of day we have…
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Paid for phone repair and still broken
Anyone any good with consumer rights.... Ok so I dropped my phone down the loo but it worked perfectly fine until I damaged the screen. As it had been water damaged I paid for it (£50) to have a new screen. A few weeks later when I went to use the camera I noticed that it didn't work. So, with exception for the screen,…
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Faulty Bike from Argos....
Hello, I am hoping you can help. I bought a bike for my step daughter a few months ago for christmas, out it in the cupboard and out it came this weekend to be built! MAJOR PROBLEM! The fork at the front has been welded wrong so the front wheel wont fit in (it is about an inch out). I am going to take it back to argos…
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New car - 2 weeks later stopped working...where do I stand?
I am hoping someone might be able to give me some advice. We bought a car from a dealership 2 weeks ago - it isn't a new car (52 plate) but within two weeks it has stopped working, it starts briefly but then stalls. We phoned the dealership on Saturday who phoned us back this morning to tell us that they can't get us a…
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If a website drops its price
I recall reading - in a Money Saving newsletter I'm sure - something like if a website lowers its price on a product within 30 days of you buying it, you can claim a refund for the difference. It might specifically have been Amazon, not all websites. Is this the case, now or previously? Useful to know if buying things now…
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Bad work by garage
I would really appreciate some advice about where I stand legally in this matter. I took my car to the garage which I have always used with no issues when I got a puncture as I had had to put my spare on and I wanted them to change my punctured tyre and and put it back on for me. When I was there they said another of my…
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Holiday - Right to Refund/Change Details?
Hi everyone On the 3rd of this month I booked a holiday for my mum and I (a surprise for her birthday) at £360 each for a week in Spain, flying out 1 Jan with Thomas Cook. Due to my mum recently discovering some money problems I had (which have now been sorted) and me struggling to get the time off work, I've realised that…
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Rights to return a watched DVD?
Thank you in advance to anyone who can offer me advice. I brought a DVD this week for my 2 year old about an animated grumpy Father Christmas. I choose it because it was a U rating. However on watching it with her I was horrified that every few words is "blooming" in a sort of replacement swear word manner. There is no way…
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Item incorrectly delivered - problem.
Hi all, I recently ordered a new phone in accordance with my bill-pay plan (Three) and asked for it to be delivered to an address in Nottingham. Long story short, the phone was actually delivered to a house which I had previously been a tenant in, and was signed for by the new occupants. I managed to get in touch with the…
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warranty ends tomorrow, faulty again!!
i have a condensor tumble dryer bought from Comet 5 years ago with an extended warranty. it was a gify from my parents so i wasnt aware the warranty was for 5 years until i got a letter saying it ends 12th december. the dryer hadnt been drying properly, took ages to dry a couple of items, stuff not getting hot enough. rang…
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Problems with second hand car
Hi, I'm hoping someone can help with this please (and that I've posted in the right area!) I bought a 7 year old car for £2990 3 months ago from a used car dealer. Since then the car has been back to the garage 4 times because it has been losing oil. I've been without it for about 4 weeks out of the 12 I've had it. I paid…
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Redrow problems
Living in a Redrow property and customer services have been absolutely useless to put it politely. Has anyone got a contact at Redrow Head Office for Customer Services?
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HELP! What are my exchange rights?
Hi. i was wondering if you all could help me. I bought a pair of childrens uggs (stated youth 4) on office stores on amazon about at the start of september. As it hasnt been that cold down here, i have only worn my old ones and the new ones have been sat in a box above a cupboard since i got them. Never worn, all packed…
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B4UDirect - Faulty Sat Nav
I purchased a faulty Garmin Sat Nav from B4UDirect in August 2009. Within 10 days (7 working days) of purchasing and using it I noticed that there was a fault which caused the unit to randomly switch off while operating. It would also occasionally lock up. I contacted B4UDirect's customer services for a refund but they…
