Gas boiler problem

Kopite1976

Hi first time post so please be gentle.

I purchased a brand new Stewart Milne house in April 2009.

My Vokera gas boiler came with a 2 year guarantee.

Now the boiler keeps going off. It is losing pressure.

Plumber says a new heat exchanger which could cost hundreds.

He feels that although the manufacturer warranty is up, consumer rights says a major part shouldnt need replaced after 2.5 years.

I contact Stewart Milne who built the house, they said I am to pay and also contacted Vokera they say I am outwith 2 years so chargeable.

I am not in any homeserve/british gas scheme unfortunately.

Can anyone help me?

Is this worth pursuing or am i fighting a losing battle?

many thanks

Optimist

I fear you are fighting a losing battle. The Sale Of Goods Act doesn't cover house sales so you have no call on that. I believe the NHBC scheme only covers building faults

The best you can hope is that Stewart Milne do some customer care and give a contribution to the repair. Try appealing to their customer care manager.

Oxonboy

The boiler is covered under the NHBC scheme for the first two years from legal completion of your sale - check the date on your NHBC insurance certificate. If it's beyond that period try asking the developer or the manaufacturer for a goodwill payment towards the cost of replacement. They may not want to replace themselves because they pick up a continung liability for repairs if the failure re-occurs but may be willing to make a cash contribution.