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Data protection act
Hi, Can anyone tell me if Barclaycard are allowed to divulge information about my credit cards to the Financial Ombudsman. I thought that this was covered under the Data Protection Act and not allowed. I was told by Trading Standards that I should make a formal complaint as not only my credit card but also a business…
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Morrisons Offers
Hi I have just about had enough with my local Morrisons store in Harwich. They always seem to deliberately miss lead customers by putting special offer signs next to simalar sounding full price products and the special offer product not even on the shelf. They also sell discounted products at full price you really have to…
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Printer/fax machine doesn't work as expected
Hi everyone. I bought an All-in-one printer last week so that I could fax to and from home. After setting it up I discovered that my phone will not work when it is connected to the machine, which means that I can only receive faxes by unplugging the telephone, I have contacted Epson and they say that it doesn’t work…
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Microstarmedia.com
I don't know if anyone has any advice. Bought a dvd box set from this company. A few weeks later a load of dodgy looking dvds came from china or somewhere like that. A load of them skipped or froze upon playing. Have complained to the company and their like we will rectify any complaints but haven't heard from them for 4…
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Canon lens problems
Hi I have a canon 100 400 Is lens which i bought 3 years ago and it part of the tightening mechanism on the lens to stop it from moving has come off which is a common fault apparently! Now I have been in contact with Canon and they want to charge me £160 to have it fixed. As the lens cost me £1200 I thought they would have…
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Steam Generator faulty iron
I puchased a steam generator from the Ideal Home. I eventually started using it, but it leaked water. I got in touch with with company. Meanwhile I eventually tried it again and as long as I started it off on dry iron and then switched to steam it was ok. I used it this way for a few weeks and then it just didn't work. I…
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Sky - contract query
Morning, I'm hoping someone with some knowledge of contract law will see this! I moved home a few months ago and decided to give Sky a try after previously being with Virgin Media. Sky installed the dish & box and ran an internal phone line from the main entry point. However - the problem is that the phone line to the…
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Received an item i never ordered, paid for by my card from a Old order. Please help
Hi i made a order from nitelife or exotic dancewear ( exoticdancewear dot co dot uk ) some 8 months ago paid by debit card. 2-3 weeks ago £45 goes out my account and a dress turns up i open package thinking whats this then (noticed money out account after) i call the company and say i never ordered this and they apologised…
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Faulty Laptop - Not fit for purpose?
Hi, I bought a laptop a in December last year Gradually over time the screen started to flicker. I logged it with the manufacturer who repaired it and sent it back. Unfortuntly it wasn't packaged correctly so when it came back there was a crack on the laptop plastic. I sent it back again, it and it came back ok - with a…
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£40 per item charge to return items
I ordered some furniture online from Bedroom Furniture World. When it arrived it was dreadful. There was no mention that the furniture was flatpacked on the website, so I wasn't expecting to construct it myself. The first bedside table I unpacked had drawers that were made of untreated, unfinished wood with the drawer…
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Bosch washer dryer bought online at Currys
HIall Just looking for confirmation if im doing the right thing. I ordered a Bosch washer-dryer on Saturday 2nd July morning from Currys website using my Mastercard. It was delivered early on Monday 4th July morning (last week) It wasnt unpacked etc by ourselves until the Tuesday evening due to being at work both days. On…
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Returning an item we didn't order
I have recently had some bad luck with Play.com where I ordered an item and having waited a week for this item to arrive, I received someone else's orders of four large and heavy books. I contacted play.com to tell them they had sent the wrong item and they said I have to send back these books to them or they will charge…
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Fault light bought from Next.
Hi, Nearly 3 weeks ago, I bought a ceiling light from Next Directory. My BIL is a qualified electrician, so, he wired it into the ceiling. A couple of days after it was put up, the light went off itself, and wouldnt go back on. I asked my BIL to check it, but, by the time he came round, the light was working again, but, my…
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Access Garage Doors
Please help! My Mother in law has had significant problems with Access garage doors following her automated Garage door failing. A number of years ago Access fitted a garage door opener to an existing garage this door eventually broke and required replacing, however, with the door breaking it also broke the motor itself.…
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Pandora Bracelet
My husband purchased a Pandora bracelet for my birthday February 2010. The bracelet broke in the middle after 16 months and very little wear. Returned to the jewellers with the receipt to be told it had run out of the 12 month guarantee and they would send it back to Pandora for their comments. Response via jewellers was…
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Non return of faulty item
Just a quick question. I am a retailer and a client has complained about an item being faulty. Unfortunately the item isnt something you can return a few weeks later, it is only guaranteed for one day as it is a perishable product. The problem however when it comes to refund her, is that she has not actually returned the…
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The bailiffs are coming!
I had a letter today informing me that a debt collecting agency (Global Arrow) had 'bought' my debt from orange and I owe the £235. I haven't had an orange contract for at least 5 yrs (probably more) and as far as I'm aware I owe them nothing. I currently use orange payg. This letter is very threatening in tone and says…
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Tesco online Grocery Shopping
Hi - has nayone had any issues with tesco online in the last few days? Basically, I used their online grocery service for the first time to place an order last friday. I wen to check out and filled in the payment details, hen clicked to go to the next page to confirm payment. The system simply logged me out and sent me to…
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Littlewoods
Doesn't matter
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NSi Merchandise Shipping Facility
This seems a strange one but I have received a "Package Claim Notification" from the above mentioned company requesting £14.95 to deliver a parcel. I've tried checking but I can't find anything that says it's a scam, but some sort of niggle tells me it is. Has anyone else had any experience of this company? I run an…
