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Littlewoods Virgin Mobile - Advice needed please!
Firstly apologies for the long post / rant! :o At the end of March I bought a mobile phone from Littlewoods. Within about 6 weeks it had started to develop problems, and by the end of May it did not recognise top ups and so was impossible to use. After several frustrating hours on the phone to Virgin Mobile (the call…
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Southern Cross today sent £2.500 for uncle who died over 3 years ago
Hello hope some one can help please My sister in laws uncle died three and a half year ago in a Southen Cross Nursing Home. Today she has received a bill from that Southen Cross Nursing Home for £2,500 a she pays bills the day she gets them without fail and is an absolute stickler for making sure things are always paid she…
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Company sent wrong product - where do i stand legally?
A well known large company have sent me a product (my name and address on the packaging) but it is the wrong product inside (more expensive than the one i ordered) so i just wondered where i stand legally, its obviously their error totally. so am i entitled to keep this or do i need to send it back to them? TIA
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Burden of Proof / Independent Report
Hi, I have a faulty laptop that fault occurred when only 3 months old, retailer inspected and refused to repair as they claim fault is due to misuse. Basically opening laptop from corner of lid which has flexed the screen and cracked it. Inner screen not hard outer screen and caused liquid leak. They have given report on…
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T J Hughes - Faulty Goods Refund
I purchased an item from the company prior to them going into administration. Having had to wait for missing items to turn before it could be constructed, the item when constructed is now faulty. I would like a full refund (as if I accept a replacement and it goes faulty aswell I have no where to go to get help, spares,…
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Before I fire off a letter to Tesco
please assure me I read Martins guide correctly. Daughter chose a £5 t-shirt in Tesco half price kidswear sale 18th June. Checked label for wash instructions as it was new, and washed according to label. Motif on front washed off on it's first wash. Took back to Tesco with my receipt - they would only offer me an exchange…
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Tesco TV problem.
Hello, can any one clarify my legal rights on the following issue. I purchased a tv from tesco and after a week or two it has started turning itself off. This has been going on since april. I have contacted the electrical help line who say i must have it seen to by their repairers. Firstly, i dont feel good about having it…
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Car (or should I say, garage) troubles and the Consumer Credit Act
Hi, I wonder if anyone can advise me what I should do next re. a dispute with a chain of fast fit garages. I booked a very cheap MOT with this chain at the start of June and thought I'd got a good deal. I failed my MOT on the CV joint and agreed for £120 worth of work to be done so that the car would pass. I paid for this…
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Paying for calls with aol AND bt at the same time! help please!!
Hi, My father died last month so i have been helping my mum get their finances etc sorted. Have noticed AOL has been taking large amounts of money (£100+ pm) out of their joint account,which i assumed was them ripping them off for just broadband as they also have been paying line rental and calls package with BT. when i…
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Advice needed - refund refused.
I placed an online order on Sunday 10 July with a company called Glasses Experts to reglaze my prescription glasses. At the time of order I sent a copy of my prescription by uploading to their website. I paid for my order with Credit Card on the PayPal website. I got a Paypal receipt number, but no order number on the…
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Courier company had a crash in France, please help.
Hi everyone, first time posting so please be gentle.. I sold an item an item to a gentlemen in Spain, the item cost £525 plus £105 courier fees. I arranged the courier company which I thought was going to be a direct delivery. It turned out they had passed it onto another courier company, with a Portugese driver. I…
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Refund of incorrect cancellation fee
I recently needed a locksmith for a house that I own but don't live at. I contacted Easy Services (found on Yell) and booked an appointment - I had to give my debit card details over the phone to be able to do this. On the day of the appointment I took time off work and waited for over 4 hours, but no-one turned up. I rang…
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boots prescription glasses
Hi I placed an order for prescription glasses at Boots late on Friday unfortunately changed my mind on the frames and called them on Saturday to stop the order they said it was too late i couldn't change the frames or cancel order is there anything i can do Thanks for any help
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Freedom prepaid mastercard missing funds
Not sure if anyone can help but I am really struggling to get my money back from (White Eagle) "Freedom Prepaid Mastercard". I loaded my card with £500 on the 27th June and the money never appeared in my account - followed the exact load procedure stated on their website. I contacted customer services who said my card was…
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Distance Selling Reglations
Hi - Can a company's 'Terms and Conditions' over write the law? For example: if I buy something on-line (from a Shopping Channel) and return it should I get my Postage costs back? - the OFT Distance Selling Regulations say I should but the company's terms and condition say not. I have been charged £3.71 postage and am…
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New digital frame [2 years old] not working.
My brother bought me a BT eframe 200 digital photoframe about 2 years ago. I already had one so left it unopened. Recently my daughter took mine with her. I opened the eframe200 plugged in worked fine. Following day,although powering the unit, it failed to start or show anything. I phoned BT helpline. Suggested unplugging…
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Returning sofa to dfs
Hi can anyone tell me if DFS will accept the return of a sofa that is too big?? I had a sofa delivered this morning but it is far too big for the room!! Im not sure if they will exchange???
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Refund Rights
Good afternoon, I ordered a pizza from Pizza GoGo via the Internet paid for on my credit card, but managed to order it to my ex girlfriends house. I managed to get in contact with the local store and cancel the order and re-ordered at a different store to my house. While canceling the pizza I was told that I would have to…
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Help! Halfords Cycle to Work Scheme issue
Hi, I'm having an issue with Halfords based on the above scheme and they say that I do not have normal consumer rights here. Basically they supplied me with a bike under this scheme - as it is not a Halfords brand of bike it was supplied by one of their partners (LeisureLake bikes in Manchester). I live in London so was…
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Streamline.net taking money from my account
Hello, Does anyone know where I stand with this? I used to have a website hosted with streamline and around 6 months ago, I moved this website to another company. I was told via the phone that once I had moved the website this would automatically cancel my account with streamline and I wouldnt have to do anything more.…
