Company sent wrong product - where do i stand legally?

whoknows-youknow

A well known large company have sent me a product (my name and address on the packaging) but it is the wrong product inside (more expensive than the one i ordered) so i just wondered where i stand legally, its obviously their error totally. so am i entitled to keep this or do i need to send it back to them?
TIA

SaLoGo

Legally - I have no idea. I'm sureone a little more knowledgable will be along shortly.

Call the company and explain the situation and take it from there. They may even allow you to keep the more expensive item. What was the item? What is the difference in price between the item you ordered and the item you received? what store was it??

Personally I would keep schtum and wait to see if they contacted me then play dumb!

unholyangel

Its not unsolicited. You should inform them you have wrongly received it. You never know, if theres not much difference in price they may tell you to keep the more expensive one rather than pay for its return and then pay for the cost of shipping the less expensive one.

whoknows-youknow

It was quite a bit more expensive - but i just wondered as its their fault for sending the wrong item am i entitled to keep it or legally required to send it back if they want it back? (which i suspect they will)

arcon5

I don't believe your legally required to send it back, but must reasonably allow them to have it collected.

crazyguy

It was an error and as stated if the difference is not that big they may write it off, if on the other hand we are talking about a few hundred pound then they will probably ask for it back and you will have to either accept and return the item in place for the one originaly ordered or offer them the difference, you will not be allowed to keep it if they take this further.

PZH

whoknows-youknow wrote: »

It was quite a bit more expensive - but i just wondered as its their fault for sending the wrong item am i entitled to keep it or legally required to send it back if they want it back? (which i suspect they will)

Contact the company concerned (in writing - email or letter) informing them of their mistake and what they would like to do to correct the situation.

You will be required to keep the item in reasonable condition pending a decision.

If they decide they want it back, then it will be their responsibility to collect it (i.e. no cost to you) and then either refund you or supply the correct item that you ordered.

They may also offer for you to keep it as a goodwill gesture (but I assume they would also have the right to ask for the difference in price if they wish)