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shop or manufacturer replacement
Just returned a bike trainer that has a fault to the shop I purchased it from (via internet). I asked them to arrange collection of the trainer for replacement. This they have done. I emailed them for an estimate of how long would it be before I received a replacement. They have just emailed me to say that the trainer has…
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Damaged laptop - consumer rights
I recently bought a laptop from Saveonlaptops.co.uk. When I plugged an ethernet cable into the ethernet port of the laptop, the cable did not "click" into the port. With the cable inserted, I can access the internet, but the cable slides out easily as the port does not clip onto the cable. The cable is fine as it inserts…
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Broken TV from Amazon - 14 months old
This is the first time I've ever had to really look into the SoGA and I would like some advice! Basically we purchased "Toshiba Regza 42AV635DB 42-inch Widescreen Full HD 1080p LCD TV" from Amazon in May 2010. It's always had an issue with the sound with anything that is connected via a HDMI slot, so for example our V+ HD…
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May have been scammed.
Saw some tickets for a festival on Gumtree that I wanted. Responded to seller that I wanted to purchase his tickets. Seller tells me that I can collect and pay cash or bank transfer and he will send the tickets. I asked him to email picture of tickets before I bank transferred. That was on Monday night. Sent the bank…
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Bullying kitchen salesman
Please can someone give me some advice on the above. My elderly parents-in-law spent 3 hours with a kitchen salesman in their own home last night and by his powers of persuasion they signed up to buy a kitchen for £8500!! WIth a 'buy now offer' of if they pay him £2000 they get it for £6000. They handed over £2000 in cash…
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Fake goods from China, section 75 & barclaycard
I've done a really stupid thing. I ordered a pair of Christian Louboutin shoes from a website that i believed was UK based. I paid over £100 for them on my credit card and i was led to believe the shoes were factory clearance as this is what it advertised. Immediately after i purchased the shoes, i received an email…
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car broke down possible fuel contamination
Fuel Contamination, purchased fuel from Asda Thurmaston Leicestshire 23/06/2011 pump 6. £50.00 worth of fuel, car engine died on me. Garage advised in there opinion that the fuel is contaminated and this has burnt one of the pumps and caused an issue with the ECU the electronic brain of the Freelander to not work. I am…
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What are my rights as a customer?
Hi All Wondering if someone can help! Yesterday I was browsing a website called Direct Sight as saw a voucher to use there on Group On. While looking, I saw a pair of 'Chloe' sunglasses for £23.50. I thought this was a right bargain, being a popular shape but remember them from a couple of years ago so thought they must…
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Does 1&1 have the right to ask for this?
I had posted this in the internet section but it might be better here. My mum died in April and unbeknown to us she had a domain name registered with 1&1. A few weeks ago I went to check on her house and in the post was a letter saying her direct debit hadn't gone through. I phoned them up and explained I didn't know she…
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home address being used by someone else
Hi Sorry if im posting this in the wrong place. Could you move to the correct place please if incorrect? Im a little concerned about my parents. About a month ago they received a letter to their address but it had someone elses name on it. My mum just shredded this and disposed of it in the bin. Last week they received 2…
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What rights do I have charged more than shown on Guess.com website check out
My daughter recently purchased a bag from the Guess.com website (the website is shown on google when searched "guess" as guess.com/sale but when you click on the website its shown in browser as guess.eu ). The website had alot of Guess bags shown at sale price and we only agreed she could purchase the bag at the discounted…
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dont understand faulty goods policy at argos
can someone explain for me? last aug l bought a halogen oven from argos. unfortunately after ld had it for 9mths the halogen ring burnt out so i took it back with my recipt and they gave me a new one .no probs now the bit i dont get is that they told me that as they had exchanged it for me l did not get another full years…
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Can a company change delivery costs from what is advertised?
I ordered and received a moisturiser from a small company online on 15 June. They advertised shipping as £7, still advertising shipping as £7 and my receipt says the same. Today I received an email saying: 'The cost of postage will be £10 instead of £7. Is this ok?' Do I have to pay this extra £3? I know this is not a huge…
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Lost littlewoods rewards.
When did they come up with the bright idea of if you dont order you lose your currently earned rewards? Saving that towards a large purchase, But got todays statement and the rewards balance is zero. Very nice of them.
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MSE News: OFT targets copycat websites
This is the discussion thread for the following MSE News Story: "The Office of Fair Trading has opened investigations into a number of websites that charge people for government services that are available either for free or for a lower price. ..." Read the full story: OFT targets copycat websites
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Problem mattress-bought from showroom stock.
I'm looking for a bit of advice regarding a mattress I purchased in January 2011. As it was was part of a display it was offered at a discounted price, but everything looked fine so we went ahead and bought it It's a Sealy pillow topped mattress (I think it was called romance or something like that) and felt great for a…
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Can I cancel gym subscription on the same day of subscription?
Hi, I subscribed a relative to a gym as a gift, but the same day I had bad news that changed the situation and this person is no longer able to use the subscription. :( Do I have any right to delete the subscription if deletion is asked the same day? The contract does not say anything about, but I believe there should be…
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Sale of Goods Act Advice
I made an appointment for a sales person to visit my home. Contract signed for services (which have yet to start). I'm regretting it and wonder if I have the right to cancel them. I'm wondering if that the sale of goods act allows the 7 day cooling off period for people I have arranged to visit my home. Thanks R
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Faulty curtains now out of stock but i have matching cushions & wallpaper NEXT
As i opened my curtains this morning i noticed a big tear in my curtains at the top. After phoning Next customer services i have learned that they are now completely out of stock. The problem is that i have decorated my living room around the pattern on these curtains. I bought matching cushions and wallaper, but not just…
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Returns with receipt, without tags???
I recently bought a shirt at sainsburys, it was too small so I took it with receipt to exchange it for the next size, no problem. However the bigger size was too big so I tried to return it for a refund. Although I had the receipts there were no tags on this shirt with the bar code on. I never remover tags until I am…
