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TV Warranty
Hi all ive a question about warranty, ive a tv bought apr 2010 which was now developed a video problem, it has sound ok but no picture no matter the sorce (ie tv hdmi inbuilt dvd etc). Before i ring on monday is there any chance sainsburys (where it was bought) might cover it under warranty (unlikely) and if not is there…
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dispute with double glazing firm
Hi I have had new double glazing installed, was pleased until from outside the glass is BROWN tinted and makes house look dirty, i am in dispute with the company as nowhere in the paper work or from the salesman was there any mention of brown tinted glass. They have offered another set of windows but would be the same or…
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Problems with new glasses
Hi, I have been wearing contact lenses for around four years but I've been suffering particularly badly from hayfeaver this year so decided to purchase glasses to use over the summer. I went to specsavers to order some, chose the frames and was advised to have the lenses thinned due to the high prescription as they would…
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Misdescribed acer laptop from argos store
Hello all, just looking for some advice as I have never had this situation before. I bought an acer laptop from argos on the high street yesterday, got it home and started it, and completed the windows setup with info like naming the windows profile with my name, and also uninstalled a lot of the bloat software, games and…
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urgent help needed with new car purchase
Hi On Monday 11th July i bought a 1 owner, 9 month old, 3000 mile Peugeot 308 Special Edition Millesim for £9000 from Arnold Clark, a large independent dealership . I was told it was a 1.6Vti and got a receipt stating it was a 1.6, but on Friday i found out it was a 1.4Vti engine. The 1.6 was £17000 new 9 months ago…
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Royal mail nightmare....
A few weeks ago I went into my local post office and paid for a re-direction of mail due to moving shortly, cost a fair bit for 2 names, more than I had anticipated but there we go. Had confirmation in the post at both my old and new address to say the re-direction had been set up successfully and would start from 14th…
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Next Sales-returning faulty item
Went to Next today not realising their sale started today:doh: Anyhow,picked up 2 dresses in the sale-could not try them on as changing rooms were closed. Ive got home-the first dress just isnt at all nice on me, but the second has a hole in the back-quite noticeable. Bascially I'm pretty sure their signs said sale items…
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River Island Returns
I thought there was a report last year that drew attention regulations regarding postage for online purchases. My understanding was that if you returned an item (within 7 days) you were entitled to a full refund including any postage paid. My daughter purchased an item online from River Island which she returned to a…
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Groupon Voucher 'In conjunction with another offer'
Hi, i would like some advice or opinions please I bought a voucher off Groupon for 3 hours of driving lessons for £15(instead of £57). The driving company will not let me use this voucher because i am an existing customer and already received an 'introductory offer' when i started lessons 4 months ago. The manager told me…
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3d glasses
hi i was wondering if anyone has experienced or have any advice on this subject. my issue is .. is it legal for vue cinema to force a charge of 3d glasses on you if you take the ones you paid for the last time you went? ive read thread that argue the £1.50 isnt for the glasses but i have been informed by the cinema itself…
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Webbilling.com B.V.
Hi all A company called webbilling.com B.V. is trying to charge me £5.15 for bank fees and £4.00 for collection fees, because they money was not in my account when they tried to collect it. Can anyone tell me if they are allowed to charge these fees? They quoted [FONT=Arial, Helvetica, sans-serif]"We would like to point…
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Mistake on order from amazon seller- dilemma!
Hi, I don't really know where to post this or what to call it so sorry if it's in the wrong place! I recently bought 8 toothbrush heads from a seller on amazon (2 packs of 4 heads). When I received the package it only had 1 pack of 4 toothbrush heads so I emailed explaining the problem, and the seller said it was a packing…
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do verbal contracts stand in court?
I dont know if this is the right area to ask but I just got a letter from a coach company stating that I didnt cancel so now have to pay the full cost. The coach was cancelled and I signed no contract so I dont know where I stand or what to do. They are threatening me with court action now and as a parent of 3 Im not…
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help with returning shoes to shop
my mum bought my daughter a pair of shoes skechers from a local shop i nipped out the shop while they were looking for the size 10 and 11 i told them that my daughter was in between and when i came back in and she had the shoes on i asked what size she had on and they said 9 i said i was surprised she fits into them and to…
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SCS Damage to Property
I ordered a leather sofa suite a few weeks ago from scs. The delivery took place today as planned but the entire experience was beyond awful. The delivery men were rude and uncouth with eachother and then me, huffing, puffing and moaning about having to squeeze the suite in- i stood back and watched assuming they knew…
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dixons unlawful and misleading web site
I purchased product code Product code: 939419 The product shown in picture is not the item i received. The web site is very misleading showing a BELLING Classic 100DFT Dual Fuel Rangestyle Cooker – Silver Product code: 888274 The product details state: It has 8 burners... it has 7 It does not have a glass lid.... it has…
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Online Order - no response
Placed order for a dress online on 30 June. Paid via paypal. The site claimed delivery within 3 - 5 days. Having waited 5 working days with no delivery, I contacted them via a form on their site. No response. I've checked the status of the order and it just says 30/06/11 processing. The money has left my account and I have…
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DFS again SOGA?
OK, another DFS thread. I'm looking for my rights on this. The sofa is due on Monday, so I'd like to know before I 'sign' for it. We ordered the sofa using the measurements on the literature in-store. It would be a tight fit, but would fit leaving us 5cm to spare before the radiator. Having looked at the sofa online, it…
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if an item bought recently goes on sale in store
Hi, does any one know if I am within my rights to return an item with a valid receipt within 28day refund policy (in my case next) and the item goes in to sale, can I get a full refund and re purchase the same item at the new discounted price? In the past a cash assistant refused to re sell to me? Please help
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VAT on food and drink for Wedding
Firstly apologies if this post is on the wrong board, but I assume it is to do with consumer rights? I am in the midst of organising my wedding, and trying to negotiate (and haggle) the costs of catering. Basically, the venue we are looking at is a restaurant who has a large private dining area. When they came to quoting…
