Online Order - no response

skattykatty

Placed order for a dress online on 30 June. Paid via paypal. The site claimed delivery within 3 - 5 days. Having waited 5 working days with no delivery, I contacted them via a form on their site. No response. I've checked the status of the order and it just says 30/06/11 processing. The money has left my account and I have no dress. I have just emailed them directly via an enquiries email address.

What else can I do? If they are not going to send me anything, I want a refund. Any thoughts?

alistair.long

Hi, there is something about a company who advertises or sells things on the internet has to have a phone number.

If the item was bought on ebay, then allow it some more time.

In the meantime allow the company some more time, you then have 7 days from the date of receipt to return the item for a full refund (less the postage you pay)

unholyangel

Open a dispute via paypal.

If nothing else it may get the sellers attention that you havent received your order.

skattykatty

It wasn't ebay, but direct from their site. How much longer should I wait before opening a dispute? 28 days?

Thanks

alistair.long

28 days should be long enough.