Next Sales-returning faulty item

dcems

Went to Next today not realising their sale started today:doh:

Anyhow,picked up 2 dresses in the sale-could not try them on as changing rooms were closed. Ive got home-the first dress just isnt at all nice on me, but the second has a hole in the back-quite noticeable.

Bascially I'm pretty sure their signs said sale items are only exchanges not refunds, but I am under the impression that if an item is faulty,whether sale or non-sale, they have to give me a refund, unless i was told about the fault before i purchased. There is nothing on the labels to say it had a hole, and i didnt notice it in the shop, probably as it was so manic in there.

Some advice would be great,thanks

nicolax

i thought if bought on the first day of sale they offered refunds the day after as you cant try the item on instore.

dcems

i would have tried them on,but didnt fancy getting undressed in middle of store lol

stayingupright

The fitting rooms were closed - therefore they allow you to return the items for a refund. You have until 13th August to return them.

I've never known Next not to accept sale items for refunds - BUT - if their fitting rooms are closed due to the volume of customers, they have to allow you to return & refund (as they'd be unlikely to have the same one in a different size a few days later).

sarahg1969

It's a faulty item, and was not marked as such, so yes, you can return it.

alistair.long

return them both, the one should be excepted as it is damaged, and the other because you could not test to see if it was fit for purpose.