Mistake on order from amazon seller- dilemma!

fishfins

Hi, I don't really know where to post this or what to call it so sorry if it's in the wrong place!

I recently bought 8 toothbrush heads from a seller on amazon (2 packs of 4 heads). When I received the package it only had 1 pack of 4 toothbrush heads so I emailed explaining the problem, and the seller said it was a packing error and they would send the rest of the order out to me.

Yesterday I received another package but it had 2 packs of 4 toothbrush heads in, so now I have 12 heads (3 packs of 4) but I've only paid for 8!

My dilemma is, did they mean to send me an extra 4 because of the inconvenience? Or did they make another mistake and if so should I send them back or pay for them, because I don't want to pay to post them back?

Any ideas welcome! Thanks

brettcta

do the right thing and contact them. they might have done it on purpose as a 'sorry' but it could equally have been a mistake.

unless it's a high value item, the seller may just let you keep them. if it was on purpose, happy days.

brettcta

i'll temper that, however, by saying if they do want the heads back, tell them [politely] you'll send them back if they pay for P+P

arcon5

Send them an email along the lines of..

"the missing items arrived today, an extra pack was included -- that's very kind of you, I won't hesitate in recommending your company in the future!"

Your conscious clear and they will probably feel bad asking to get them back and likely let you keep them

fishfins

arcon5 wrote: »

Send them an email along the lines of..

"the missing items arrived today, an extra pack was included -- that's very kind of you, I won't hesitate in recommending your company in the future!"

Your conscious clear and they will probably feel bad asking to get them back and likely let you keep them

That's funny, good idea! Whether I can actually make myself write that or not... I'm the sort of person who says sorry when people bump into me!

tomwakefield

To be honest, toothbrush heads aren't that expensive and they'll probably let you keep them anyway, considering they'd have to pay any costs to return it.