Webbilling.com B.V.

Mrshug

Hi all

A company called webbilling.com B.V. is trying to charge me £5.15 for bank fees and £4.00 for collection fees, because they money was not in my account when they tried to collect it.

Can anyone tell me if they are allowed to charge these fees?

They quoted

[FONT=Arial, Helvetica, sans-serif]"We would like to point out to you, that online contracts are ruled by the same laws as all other legal transactions and that they are legally binding. If you do not pay the above mentioned total by the due date, we will have to transfer this claim along with your IP-address and your email- address and phone number to a law office/collection service. This will result in higher costs for you."

I have no problem paying what Iam due but these charges seem a bit OTT. At no point when I went to the checkout Iam told that I would be charged if the direct debt fails.

Thanks

Shug
[/FONT]

arcon5

Is this a B2B transaction? I'm imagining it is and they DO have the right to charge these fees if in the terms & conditions.

They don't seem to be overly excessive either, considering Opus for example charge a £30 late fee if you don't pay them on time. Virgin media charge consumers a £10 "admin fee" for late payments ect ect.

Do they not have any other details on you? An address for example?

Mrshug

Its not a business to business one, no. Sounds silly but its for a game called world of tanks.

There was no terms and conditions to accept just a tick box with "you are the only person required to authorise payments in this account. If not uncheck this box" next to it.

I would just rather not pay these charges.

arcon5

How did you end up using their services? Did you signup to the game who use them or did you deal directly with webbilling.com?
If the latter then webbilling.com would have to bill their client (ie the game company) who would in turn charge you -- is it in their terms and conditions?

It may not necessarily be a tickbox. It may be say something like 'By signing up you are agreeing to our terms of service' with a link.