Canon lens problems

andyxh558

Hi I have a canon 100 400 Is lens which i bought 3 years ago and it part of the tightening mechanism on the lens to stop it from moving has come off which is a common fault apparently!

Now I have been in contact with Canon and they want to charge me £160 to have it fixed. As the lens cost me £1200 I thought they would have to fix it free due to the sale of goods act? I have only taken in the region of 8000 pictures with it.

Do I have any comeback?

Thanks

maninthestreet

Your contract is with the seller, not Canon (unless you somehow bought this lens direct from Canon themselves).

redped

The problem with any lens is that it's easy to knock them while out and about - your supplier will claim you've had it 3 years, and the warranty is only for one year. If you want to go down the SOGA route, you will need to get an independent report stating that the fault is inherent to the lens, and not caused by misuse; you can then say to your supplier that it should last a reasonable length of time - if they agree to fixing it free of charge, you should also be reimbursed for the cost of the report.

TBH, I've normally found the build quality of Canon lenses to be very good, especially the L series. I've a Sigma 17-70 lens that isn't as good quality, and I half wish I'd bought the 17-40L instead ...

Lirin

Canon will agree to look independantly usually, but same as bringing back to the retailer- they'll likely charge you a fee for doing so, which is usually refundable if they find it to be their fault. I don't know of any recall on that lens for that issue, proving it's an inherant fault will be hard after three years of owning it.
If it was a cheaper lens, I'd recommend going to independent repairer, for the 100-400 though- give it to Canon!

Redped- the 17-40 pops up on Ebay quite a bit (nothing wrong with them- Canon manufactured quite a few just).... at fairly decent prices usually- check out the Canon refurb shop as it can have them from time to time.

redped

Lirin wrote: »

Redped- the 17-40 pops up on Ebay quite a bit (nothing wrong with them- Canon manufactured quite a few just).... at fairly decent prices usually- check out the Canon refurb shop as it can have them from time to time.

Thanks for that - it's just the eternal dilemma of justifying the lens (both to myself and to a lesser extent Mrs. Redped). The Sigma gives good quality photos, the problem is that it sometimes won't autofocus properly (and I'm too lazy to send it off to Sigma to be repaired).

Plus I'm thinking of buying an UWA lens for a forthcoming trip to see the Northern Lights, so not sure about splashing out on a 17-40L and something a bit wider ...

shaun_from_Africa

I'm thinking of buying an UWA lens for a forthcoming trip to see the Northern Lights

Is there anywhere that lets you hire lenses such as this?
I've not had a decent SLR for quite a while, but I do remember that a good UWA wasn't cheap to buy.

Lirin

Stick with the Sigma for now, and take a peek at a 10-22.... (Sigma do a 10-20 which is around £300 new, some £250 cheaper than the canon, and quality is not bad):) Perfect for Northern Lights shots! Very very sharp lens. Very easy to justify as well- 'But sweetheart, it isn't the same as the other lenses I have...'

My DH has given up on that point- he'd need to have, given the assorted camera bits I've accrued at this stage.

Lirin

Shaun- Calumet will let you hire out lenses, don't know pricing, but think the last time I looked wasn't too bad.

(Sorry OP, didn't mean to hijack.)

redped

Lirin wrote: »

Stick with the Sigma for now, and take a peek at a 10-22.... (Sigma do a 10-20 which is around £300 new, some £250 cheaper than the canon, and quality is not bad):) Perfect for Northern Lights shots! Very very sharp lens.

I actually bought a Sigma 10-20 from Jessops a couple of years ago, but that copy seemed very soft so I returned it. Of course, the price has shot up since then (typical!), although I may have another look at the 10-20 again (or the Tokina 11-16)

Lirin wrote: »

Very easy to justify as well- 'But sweetheart, it isn't the same as the other lenses I have...'

That won't work - I used that line when I bought the Canon 85mm a couple of years ago!

Shaun - good point about hiring a lens, I'll have a look at Calumet (they've got a branch near me anyway, which helps). My thinking is that if I bought it, I'd force myself to take more photos with it.

OP - sorry for hijacking this thread!