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my rights
hi there my father who is a pensioner bought a new plasma from currys just over three weeks ago and the picture has stopped working although there is sound. he called the shop immediatley and they set a time for an engineer to come to the house, he never turned up. the second date set they were over four hours late, they…
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Can our childs school charge vat on school uniform ?
My daughters new secondary school have informed us that there are compulsary items we must buy for our daughter, blazer, tie and pe kit mainly, This comes to £79. We only have the option of buying it from one supplier also which i find terrible. My questions are as follows: 1. Can they charge VAT on school uniform which…
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Specsavers and maybe others?
My father was telling me that he had a few problems with his bi-focals and had been taking them back to Specsavers on and off for what he thought was a few months. It was actually 14 months. The crux is that when he said he was fed up with the glasses and had been visiting the shop to have them adjusted on a regular basis…
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dissolved company - my rights
Hi, I recently purchased a home security alarm system and paid upfront for a years maintenance contract. A couple of months on I've found out the company that installed the alarm (and who service the contract) have been dissolved. Can I claim my money back on the maintenance contract given that they are not able to honour…
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Don't buy vehicle on Ebay/Paypal as they appear to help potential fraudsters!
THIS ITEM WAS A £2500 VAN We won the auction travelled 300 miles, found out as we were about to hand over the £2400 cash that the seller was selling for a friend and there was no log book nothing, led us to believe everything was there but there was no documentation at all for it, just the keys as Im not crazy we walked…
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Registrar asked for cash in hand, venue invovled too
Hi Im wondering if anyone would be so kind as to read this thread https://forums.moneysavingexpert.com/discussion/3295868 Could really do with some help in wording a letter to them but Im at a loss as to how to write it. I know I would waffle and it would be ineffective lol Thanks Lupy
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Cooling Off Period?
HI All - Some guidance needed..... I purchased a televison over the phone and paid the retailer a 50% deposit over the phone last Thursday the 9th June 2011. I then visited the shop on Sunday the 12th June 2011. paid the balance and collected the tv. Is this classed as a 'distance' sale? The retailer tells me not..... Also…
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increase in rent and everything else HELP
i have just got a letter from my housing association saying im in arrears with my rent. heres the story, since i moved in in may 2010 ive had to pay service charge of £16 a week on top of rent, from dec 2010 the service werent being given, gardening, communal cleaning, paths and roads etc, but we have all still been…
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Debenhams - exchanges/refunds
I saw on another thread there was a member of Debenhams staff on here - can you help? I went to Debenhams on Monday. I bought 1 trousers 1 t shirt 2 shirts The shirts and t shirt were on offer and they said that they were exchange only.. When I got home the trousers and t shirt were too small t shirt = £10 trousers = £40…
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refund with a faulty pram ?
my misses was wondering where she stands with a pram she bought on the 26/8/10 pram bought didnt use pram till the 23/10/10 when ma kid was born noticed that when going up and down stairs that the telescopic handle starts to work its way out and this adjusts the height right up (not sure if the handle would come right out…
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Return of faulty item
I had to return an item which was deemed faulty by both the UK and European support departments of the manufacturer. The fault was clear cut and reported to the supplier within days. Should I have had to pay the return carriage? Am I likely to get it refunded if the supplier agrees with the Manufacturer?
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Car hire deposit
At the beginning of May, two friends of mine visited the UK from Thailand. They hired a car for five days from a company at Heathrow. They had to pay £600 deposit and £70 fuel deposit on the day they hired the vehicle. They gave a credit card. This £670 was charged to their credit card (not put on hold). They returned the…
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I keep getting texts~'you could claim £20,00 compensation'. Text this number?
Yeah, then they ask you to text a number to stop messages. I want to stop getting the messages but wont they charge me for communicating with them? Also, why should I stop something I never started or subscribed to in the first place? :money:
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Advice required on my consumer rights
Dear all, I was hoping someone could help clarify what my rights are with the following: On the 14th May I ordered a golf club from direct golf. This was a top of the range Taylormade R11. The item was delivered on 19th May. I used it a few times at the driving range and course but noticed that the sole of the club had got…
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new mattress not suitable
Hi, can anyone help ? I have just taken delivery of a new mattress. The one I tried in the store was quite comfortable, unfortunatly this one is not. Can i return it to the shop for an exchange, ie softer one than has been delivered. I must mention that it was made to order, if that makes a difference.many thanks
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Shop expects me to take back unfixed faulty goods! What should I do?
Hi. OK, I will try to be brief... I bought quite an expensive radio from a small independent shop & within a month it was clear that the digital clock was somehow losing time & sometimes freezing altogether. No good to wake me up in the morning! I rang shop & they agreed to take it back, they wouldn't give me a refund or…
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Question about a mattress
I bought a silentnight mattress from Littlewoods and after around a year i started to feel the springs a lot more .As usual i put it off getting on to them and asking about the guarentee.It has progressivly got worse where i can feel every spring and am afraid that they may actually come through the mattress .You can even…
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sportdiscount.com - HELP
Hi everyone, My girlfriend ordered some pricey running shoes from sportdiscount.com. Anyway, they arrived fast and are fatastic, except she needs the next size up. We've tried to contact them (via e-mail) and they haven't replied for almost a week. This delay has now taken us outside of the returns/exchange policy. Their…
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What is the point of PayPal?
This is a hypothetical question. Following on from a discussion in another thread, it occured to me to ask: With the availability of section seventy-five of the consumer credit act, can anyone explain the point of PayPal for the average buyer? Seeing as the main reason for the average buyer, buying from a business, using…
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Where do I stand regarding lost property?
I left my jacket at a local zoo/park, and in my pocket was my daughters Ipod Touch. We spent a week searching for it at home, then I asked at the park and they acknowledged and ipod and jacket had been found and said they would look into it. That was 4 weeks ago, and I still do not have an explanation as to where it is.…
