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Consumer rights

Archives for June 2011

being threatened with court by ebay seller
ebay..had a winning bid on a vehicle ,vehicle was not what i expected , hes taking me to the small claims court in retrospect i should have known that the listing omited some very important facts about the vehicle for sale. i had the winning bid on an auction on ebay .co.uk. when i went to pick the vehicle up it was in a…
TJ Hughes
I purchased 2 android tablets a 4 months ago from TJ Hughes as they were on offer and put them away for my sister and husbands birthdays this month. Well they both had them a week and they are so bad they have to go back. The battery life is 20 mins, they won't play mp4 format which they are meant to as well as another…
Shoes fallen apart.. no receipt.
Hello, Wondered if anyone can help me, as I can't find quite the right info on the site. I bought some sandals for £28 two weeks ago from Office. I paid £15 on gift card and £13 on my debit card. Just over a week on, I noticed the stitching was bursting and the sandals were about to fall apart. I don't have the receipt…
with-holding payment due to shoddy work and 1 year on demanding payment
1 year ago we purchased blinds and had them fitted from a local blinds supplier. we paid 50% of the cost as a deposit by cheque and this was taken before fitting. When the blinds were fitted the workmanship was very shoddy and they did not meet at either end and ultimately were not as described by the agent. after the…
Electric meter
ill try and keep simple. we moved into a brand new build over a year ago now, we pay are electric every month by direct debit. when we moved it the account was already created and was in the name of the housing association, where we then transfer the account into our name. the meter number was allocated with the property…
Refund after return
Hello, I bought a processor at the end of Dec last year, it broke and I contacted the company I bought it from and they sent me a returns number, I sent it off and it was signed for, anyway a month later and I have heard nothing, so I write to them and ask whats going on? nothing, a week later I write again, this time I…
Bigoffers.co.uk netbook delivered NOT netbook ordered
I ordered a netbook from bigoffers.co.uk on 27th June. It arrived on 29th. However, it is a lesser model than the one I ordered (DDR2 and not DDR3 as advertised, lesser CPU). I've contacted them twice in regard to this but still no reply. Anyway, before I realised it was the wrong model, I had already opened the…
replacement now faulty -my rights???
I bought a lazy spa just under 2 years ago within a year it had ripped along several seems, the retailer didn't have any to exchange it for so I contacted the manufacturer and they replaced it in July'10 but sent a letter saying my guarantee had now expired the replacement has now developed the same fault after 11 months…
Can I return shoes?
Hi, my daughters have recently been bridesmaids and I bought them both some satin shoes from Marks and Spencer's which were £18 each. They wore them for the wedding and for the disco. The problem is that they are dropping to bits. My eldest daughter had to take hers off in the end and walk around bare foot as the sole was…
advice please
today i went to a cash and carry, who at this stage shall remain name less. I bought a few things, including a pair of shoes, at the check out i saw the cashier check the shoes in the box, scan them and pass to me, i paid for all items and left the shop. However when i get home, i discover that the cashier had not taken…
'Streetwise Marketing' won't leave me be!
Hiya, About a year ago, I was wearing my gullible hat, and I signed up for a free book from 'Streetwise Marketing' c / o a chap called John Harrison (have a Google; He gets about!), based in Rotherham. Since then, they've bombarded me with countless newsletters, and rubbish / general junkmail / emails, even after I've…
i don't like being looked at in that tone of voice
i'm absolutely outraged! how much can i sue them for?
TGI Fridays offer
I've got a question regarding an offer TGI Fridays are currently advertising. I saw a poster up in the restaurant offering a free meal to anyone who is 25 this weekend as they have just currently turned 25. Upon enquiring about this they've told me it only applies to people who were born in 1986. I am 25 but was born in…
My son's cut open finger on pair of Primark jeans!!!
My mom bought my little lad (4) 2 pairs of jeans from Primark about 2 moths ago. All ok - he had a pair on the other day and he came to me with his thumb pouring with blood and he said he cut it on his jeans! :mad: I immediately got the jeans off him and yes, he had infact cut his thumb on these stupid jeans!!! One of the…
Security Alarms
I've read some similar threads here and elsewhere but not quite found the answers I was looking for. I recently popped into a supermarket for cartons of wine. I was in hurry, paid at the self check - which required the attendant to verify I was old enough to be purchasing alcohol - then left. I didn't even wait for the…
Faulty Bravia KDL40v3000 3years old from currys
Hi I have a just turned 3 year old telly. A sony Bravia v3000. Bought in july 2008. For the past year there has been black smudges appearing on the screen which although annoying we have never done anything about it. My partner has been worrying the telly is going to die and we can not afford a replacement. I did a quick…
No receipt and paid cash. Am I screwed?
Bought a skirt 6 weeks ago. Wore it and it came apart at one of the seams. My OH brought it back to Asda. They said no receipt, no refund. The label had also faded quite considerably (no clue why, it was only washed twice!) and as they couldn't find the code on the label, he was told no chance. He came home an we hunted…
Gym membership
I signed up for the gym in januray of this year . I registered and filled in my bank details, but she took the first months payment of my maestro bank card as she said it would be quicker...I have now noticed i have not been charged any subsequent months since januray... I dont know what to do...I actually want to leave…
Bed bugs and dust mites in a new rug
Hi, About a month ago, we purchased a rug from Marks and Spencer online shop and within a week I realized that there are some dust mites or similar infestation in the rug, my wife got several rashes from their bites. We have returned the rug, but the bugs have spread to our mattress and bedding and now the situation is…
Xtrons - AVOID!
Last February I bought an Xtrons TD714G in car unit. This is basically a 7" screen with a DVD player, GPS unit and MP3 player all in one. I bought it direct from their website as they give a 2 year warranty and state that they dispatch from the UK and they have a UK service centre. I paid £189. In May the unit stopped…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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