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Car Calamity & Warranty Woes
Forgive the title of the thread, the background to this thread is as follows. June 2010, I bought a car through a personal loan, and a second hand car warranty through a point of sale loan. The supplier of the warranty went into administration in the first quarter of 2011 unfortunately. So I tried to get the finance…
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No credit, no refund no option to travel on dates to suit us
Booked flights in February to fly out on September 27th. Flights cost £1300 for two via Ebookers. Found out a month later that my mrs is pregnant and will be 35+ weeks gone !by September 27th so cannot use these flights. In the terms and conditions it states that we can reschedule our travel dates so long as we use the…
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Problems with damaged goods
Hi, I recently bought a secondhand car part, I had it delivered to where I work to ensure that someone would be there. It was delivered on a day when I was off, and it was signed for by our receptionist. On my return it was obvious that the part was damaged, without unwrapping it. I rang the supplier and I was told that as…
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Ticketmaster Wont Refund
In Dec last year I purchased two tickets from ticketmaster. In Jan of this year I purchased a third ticket on my new debit card as the other one had expired. On June 6th the concert was cancelled and an automatic refund was issued...supossedly . I received the refund for the third ticket but not the first two. After…
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Confetti Price Promise Not Honoured
Hi all Just been having an frustrating email conversation with a lady from Confetti. I bought some lanterns for my wedding from there, but they were significantly smaller than described. When I ordered, I got 1/3rd off (offer price) plus 20% off (promo code). I asked before sending them back whether or not I could have the…
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HELP! We've paid a deposit and want it back!
We have paid a large deposit on a holiday home in good faith to secure the purchase and to ensure no further viewings. We later received all the contract details (2 working days later) to discover a clause that was never made clear to us and that has now made us question the purchase. We have NOT signed any contract. Can…
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Ideal world
I purchased a halogen oven with accessories from Ideal World in Dec 09 with a 2 year warranty. It broke last month and they arranged to collect it, which they did and I asked for a replacement. I was surprised on Monday when I noticed a refund of just over £53 go into my bank. I emailed, but have received no response so I…
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Orange Mobile Phone Cooling off Period
Hi, I have just order a mobile phone from orange over the phone, the phone has arrived and I don't like it. I have called them up and they have said that I can return the phone for an exchange but am not able to cancel the contract I will have to take another phone with them. Am I not covered under the Distance Selling…
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Been very stupid and Cannot get refund!
Hi all! I will try and keep this short and to the point! A friend of mine had tried some diet pills from the internet and lost quite a bit of weight so I (very stupidly!!) thought I'd try some to give me a kick start. They were on a free trial (I had to pay postage which I did with my VISA electron card) - if you cancelled…
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sky hd subscription
basically i got a bill in post and had sky hd on it being charged at £10.25, i called and asked what this was, they told me you signed up for 12 month agreement online in april, i then mentioned the fact it wasnt me, i never agreed to anything and couldnt have done so as i was in hospital and had no accsess to the internet…
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Nothing received from Gomemory.co.uk - help please
Any ideas what I can do please, I ordered some camera stuff from Gomemory.co.uk on 11th June it came to just under £25. Received despatch email on 15th stating items had been despatched on the 12th June. Haven't received the goods so far. Have two 'tickets' to their customer service dept with no response. No contact…
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Comet 5 year guarantee on new tv
We've just bought a new tv from Comet, we got a good deal for the tv and we're very happy with it. We did our research and it has excellent reviews but to be on the safe side we opted for the 5 year guarantee. This was an additional £129 but we had the option to pay over 4 direct debits spread over a year. However... I've…
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Itme full price in stores, but half price online? Is this legal?
I am going to an event on Thursday and need a hat, so I got one in my local Accessorize, for £32, which was a bit pricey but needs must. I looked online tonight just to see what other stock they might have cos our store is small, and it is only £16 online. Is this legal? Or can I go back to the store and ask for a discount…
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Refund after prior replacement
I've just had a rather frustrating time at PC world and i was wondering whether this behaviour was normal. I bought a tablet computer with docking station (separate item, in same order) on the 23rd may online. It went wrong on the 16th June so i took it to one of the stores and opted for a replacement. Today (28th June)…
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MSE news story: Habitat, Moben and others collapse: your rights
This is the discussion thread for the following MSE News Story: "Consumers could face losing their cash if they have unfulfilled orders with stores such as Moben, after the owners filed for administration." Read the full story: Habitat, Moben and others collapse: your rights
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HELP! ive bought a pram ??? have i got any rights?
i bought a pram in april this year and my daughter was born in march (21st) the pram consists of a car seat, carrycot and seat unit. my daughter is now too big for the carrycot and can only stay in car seats for upto 2 hours a time. so time to get the seat unit out of the packaging.. put it on the chassis and tried to…
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Conned out of my money
Hey all I recently brought something online which cost £150. I paid through a VISA debit card, but I recently found out that the site is a fake and doesn't send out goods or reply to emails. I'm just wondering what can I do to get my money back? I've heard of something called VISA chargeback? How easy is this to do. I have…
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blackberry curve 3g
hi my son has a contract phone with vodafone.a few weeks ago he sent it away to be repaired the scroller was sticking.when he got it back they said they would not fix it because it had a bit of cosmetic dammage on the case.he could still use the phone if he used the scroller very carefully but now the play pause button…
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URGENT! Ebay rules/consumer rights on 'faulty' item
Hi All, I feel like I'm stuck in the middle a bit here and wonder what the best course of action to take is. I bought an item off of Ebay from a Business seller. I didn't like the item, so re-sold it on Ebay as a personal auction. Now the buyer is saying that the item is faulty but as far as I was aware the item was in…
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concert cancelled - no refund on booking fee?
I've just been informed that a concert I had four tickets to see (tonight!) has been postponed. Now two of the tickets holders can't attend the new date. HMVtickets say that they will refund the price of the two tickets but not their booking fees as I'm not cancelling the whole booking - this amounts to £15.50! The booking…
