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Help! Advice desperately needed
I bought a car on 4th June and traded in my old car that still had finance on it. I was told the finance would be settled by the dealer within 10 working days, so was due on 17th June. My next payment was due on 27th June, so I cancelled my direct debit (big mistake, I know). I have been chasing this payment from the…
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Glastonbury wellie nightmare
Hi all... could anyone give any advice to the following. My other half purchased from Irish mens wear, a pair of "joules" wellies, which after the first couple of hours of her wearing them at Glastonbury, completely deteriorated. The interior of the wellies (both) had ripped, or the stitching had come undone, causing her…
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sainsburys baby sleeping bag- size discrepancy
hi all! i was hoping for a bit of advice on responding to an email from sainsburys customer service, as i am sure i am right about this! here is the conversation so far: Dear Customer Services, I bought an Eric Carle baby sleeping bag in my local Sainsburys yesterday, which was age 6-12 months. After taking it home,…
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China Counterfeit Goods
Hello, I bought an item from a manufacturer in China as a sample of which cost me £104.00. Upon receiving the sample (electronic item) it turned out to be a cheap copy. I payed via Paypal for this item. I have been in contact with them and they have even admitted to me it is a fake that is exactly the same as the original!…
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lastminute.com
Hello all I purchased some vouchers for haircuts at a spa for my mum and sister, and a few days before their appointment I get an e-mail from lastminute.com informing me they're no longer valid because the company have gone out of business. They offered me vouchers for the amount I paid, however I've never used the site…
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Company have gone bust what are my rights?
Hi everyone hope someone can help. We have recently bought a kitchen off Moben. We paid a £4k deposit (by credit card) and still have a balance of £8.5k that would have been paid when the installation was being done. i have been informed by the designer who sold us the kitchen that Moben have now got into receivership. I…
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Annual Subscriptions - what rights?
What are you rights when paying an annual subscription for a service, then being told the service will cease to be available half way through the subscription term?
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insurance from a robbery
I had some jewellery in an auction house last october. The auction was burgled and my jewellery was stolen. They have since caught the culprits but did not recover the jewellery. The auction house was insured but I have still not been paid out. They say they cannot get the insurance company to pay out - the insurance just…
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Properly fitted bra doesn't fit!
Hello. Yesterday I was fitted at an independent bra shop for a new bra. I chose this shop on recommendation as, being very small chested, I have trouble finding bras to fit. The bra that they fitted with me felt fine in the shop, however I wore it home and within the hour that it took me to get home the bra had become so…
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Elonex TV (Possible Broke)
So I was watching Club reps aftersun next thing my TV goes all black, But still with sound I gave elonex a phone call and they gave me tech support number, I called but they said the TV is discontinued and no parts are made for the TV. The agent said it sounds like the video board has gone. So I bough the TV in 08/06/2009,…
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MSE News: Budget airlines get kicking over card surcharges
This is the discussion thread for the following MSE News Story: "The OFT has today responded to the Which? super-complaint about excessive charges for paying by credit and debit card" Read the full story: Budget airlines get kicking over card surcharges
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Ring repair help
I would bump my old thread (in which no one was able to help) but can't find it so a new one - hopefully some different people will see and perhaps be able to help out :D Very briefly: 1) Had a ring resized at H Samuel 2) Unhappy with quality of work 3) Fobbed off repeatedly by lying (definately lying) store manager 4)…
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Hidden card charges for travel tickets to be banned
http://www.bbc.co.uk/news/business-13932299 And about time as well...
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"Next day" courier services
I booked a parcel on UKMail's Next Day service at the weekend, for collection on Monday, confirmed by the receipt, and what I assumed would be delivery on Tuesday. Monday came and went and the parcel was not collected. I phoned them and apparently the courier ran out of time on Monday so it was booked on for collection on…
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Refund on a skirt - poor quality
Hiya. I bought a skirt about 6 weeks ago from Asda. It was about £14, and was a floor length tiered skirt. I bought it for a job interview, and on the morning of the interview, I put the skirt on, sat down, and heard a snapping noise. I had a look, and saw that the stitching had come apart. I quickly stitched it up and…
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New cooker faulty! My rights?
Hi, Can anyone help. Bought a new Belling cooker (£680) from M&S online in January. In March the hob part broke. Called out engineer who decided to order the part needed. Had to wait 8wks for it to be ordered! Engineer came back out yesterday with wrong part and it is now going to take another 6/8 wks to reorder the part…
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Bad design/faulty meat grinder 2yrs old
Hi all, just after some advice before I try and return or get a refund for a meat grinder I bought about two years ago. I bought an Anthony Worrral Thompson Meat mincer/sausage maker from Argos, cost £89. I have used it about two/three times a month as it is not something you use all the time. I can not find the receipt…
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Distant Selling Regulations - Hygiene Product
I would appreciate an interpretation of the Distant Selling Regulations. So an on-line purchase was made of a small pressure relief fleece for a chair (lambs wool on a backing). Upon receipt the item was opened and tried and was found not to be suitable. The company has been contacted within 7 days to arrange return, but…
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Help refusing to give refund!!
Hi need some help.... I bought a dual fuel cooker on an excellent deal on the 3rd May online and the wrong one was delivered (they sent gas only) so I refused delivery. I quickly contacted the company and was assured that they would send the right one but they were just waiting for it to come into stock. After being fobbed…
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Amazon replacement footwear
I purchased a pair of boots from Amazon at 1/3 the price they are right now as they are not on sale anymore. Anyway, the size is too big and I want a replacement at the correct size. The problem seems to be that Amazon only accept refunds. I emailed them and they told me they will accept a refund on the initial order and…
