Company have gone bust what are my rights?

dizzytina

Hi everyone hope someone can help. We have recently bought a kitchen off Moben. We paid a £4k deposit (by credit card) and still have a balance of £8.5k that would have been paid when the installation was being done. i have been informed by the designer who sold us the kitchen that Moben have now got into receivership. I have contacted my credit card company and they have said they will send me out a form that i need to fill out. they will not advise me on whether i will get the £4k back. Does anyone now if i am likely to? We paid the deposit on a credit card as we thought it would be safer but Natwest don't seem to be giving me positive feedback?

We also purchased a fitted study of Sharpes who are part of the same group. That has been fitted and we opted for a buy now pay 6 months later deal which is due to be paid in August. Last night one of the shelves came down and needs fixing and they have said they will phone me back (no response as yet). Given we have a fault that we aren't happy with do we have to pay the balance of £2k? Also it was bought with the peace of mind of a 12 year guarantee which if they have gone bust presumably is not valid. What are our rights? Any help or comments grateful x x

geordieracer

As for the second part - you have the goods and the administrators are entitles to get that money from you IIRC. You can argue about the replacement shelves getting replaced but theres no way they are going to let you off £2K for a custom built fitted kitchen that you still owe money on

wealdroam

dizzytina wrote: »

Hi everyone hope someone can help. We have recently bought a kitchen off Moben. We paid a £4k deposit (by credit card) and still have a balance of £8.5k that would have been paid when the installation was being done. i have been informed by the designer who sold us the kitchen that Moben have now got into receivership. I have contacted my credit card company and they have said they will send me out a form that i need to fill out. they will not advise me on whether i will get the £4k back. Does anyone now if i am likely to? We paid the deposit on a credit card as we thought it would be safer but Natwest don't seem to be giving me positive feedback?

You are protected by Section 75 of the Consumer Credit Act.
You will get your money back from the credit card company.
Have a read of MSE's Section 75 Refunds article.

dizzytina wrote: »

We also purchased a fitted study of Sharpes who are part of the same group. That has been fitted and we opted for a buy now pay 6 months later deal which is due to be paid in August. Last night one of the shelves came down and needs fixing and they have said they will phone me back (no response as yet). Given we have a fault that we aren't happy with do we have to pay the balance of £2k? Also it was bought with the peace of mind of a 12 year guarantee which if they have gone bust presumably is not valid. What are our rights? Any help or comments grateful x x

As you have purchased via a credit agreement, again you are protected by Section 75 of the Consumer Credit Act.
Section 75 makes the credit company jointly responsible for fulfilling the contract. That means that the credit company is responsible for fixing your shelf.
Who are the credit company? Might be difficult if it's Sharps.
Read the article I linked to above for further info on this.

As mentioned in the earlier post, it is probably best that you do make payments when due.

The 12 year guarantee may be different.
Depends who is backing the guarantee.