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Virgin Media Contracts
Hi I have to move out of my house (the rent increased) and I am not moving into another property as I am moving abroad to get work. I have a contract with Virgin Media that is valid for a year and they are going to charge me for the remainder of my contract. This isn't good but what really gets my goat is that they have…
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Faulty XBox
Hi there I bought a new Xbox 360 slim 10/5/11 and today it developed a common fault. Argos's receipt states its not subject to a 30 day money back guarantee. I took it back to Argos and they said I had to phone Microsoft. Microsoft said I had to return to them for repair. Surely a machine that is only a month and a half…
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big bill for half hour work !
Couple of months ago , i was installing my kitchen and somehow , while i was drilling on a wall i hit the main electricity cable supply. Thank god no injury or anything. Called Uk power networks-the company responsible for the cable networks which swifty sent 2 guys . They assesed the damage and said they will need to call…
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Concert Tickets - reduced before the event
I was wondering if anyone could help, can a promoter reduce the cost of tickets days before an event and not offer a refund to those who have already purchased these tickets at full price? Many thanks
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Can I get a refund?
Last Friday I made an appointment to see a private dentist for the first time. The receptionist said that the initial fee for first examination plus x-rays etc was £95 and would I pay a deposit. I paid a £50 deposit by debit card over the phone. The appointment is not until July 19th and I need a filling doing! Just on the…
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Do you have to return faulty goods to the same store?
I bought a pair of jeans from Apricot store in London. The metal 'button' at top of flies fell off the first time I wore them. I know I'm entitled to a refund, but the problem is I live 1.5 hours away from the nearest store. I contacted Apricot via their website, and they said I can't return the jeans in the post, even…
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Boots returned, gone missing and no refund
I bought a pair of leather boots for my DD from Bina, a shop within Petticoat Lane. The full sole came off the first time she wore them so we returned them to the shop. He was quite aggressive towards us so we agreed that he would have them repaired and sent to us. When they failed to arrived I phoned and wrote over a…
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replacement or repair of faulty tv?
I bought a 42" Samsung plasma tv from Dixon's in December last year. Decided to splash out for Xmas progs, 2nd half of the football season and Wimbledon. Last week (just over 6 months after I bought it) the picture started going dark and then cutting out. Dixon's referred me to Samsung who advised to get a download from…
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Asked to pay for replacement of faulty items!!
Hi, Just wondering if anyone can tell me where I stand on this. Ordered a table and 4 chairs from Debenhams online, waited 4 weeks for delivery and received them on Friday, got round to constructing them yesterday evening. One of the chairs is broken, don't know the technical name for it, but its the wooden part that holds…
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Boundary Dispute
Hello i hope i am in the correct section. My Neighbour has tied a bright red washing line around the top of the concreat fence post, this is in clear view from my kitchen window and looks like a match in the garden. what i would like to know is can i remove it from my side to remove the eye sore. we dont get on with our…
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Faulty TV, what are my rights?
Hello, This is my Uncles tv but as he is disabled its down to me to help him sort it. He bought a Sony TV in September 2009 for a total sum of £2199. It was bought from a TV shop in the next town. It was advertised as coming with a 5 year warranty also. During the last week the picture has started to become off and on with…
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No item..where's my money?
I'm not sure if someone else has posted related issue before but I really need help on this... In January this year (I've waited for too long), I purchased an item from a private selling website overseas (ie. not ebay or amazon), and paid via credit card. They posted the parcel with a tracking number so I was able to track…
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Direct Debits- cancelling?
Hi, I had a DD set up for our local council for a sports package thing for me and the missus. Neither of us were using it so in Feb I sent a REAL letter to them stating that I intended to cancel and would be cancelling the DD at the end of March. I did this prior to the next payment which would have come out on the 9th…
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cancelling subscription
I subscribed to an online subscription service which I realised straight away was the wrong service. I emailed the company and told them I wish to cancel. I was ignored, I checked my Paypal account (payment method) and found that the payment had been taken twice. I again emailed this time I received a reply denying that…
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Tesco Damage
I went into my local tesco garage and scraped the pump, immediately my tyre deflated, as the pump base ripped an inch hole in the tyre wall. On complaining I was told this was how the pumps are designed. Further complaints have been stonewalled, it was my fault for being a rubbish driver basically!! Surely there is an…
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Amazon and Customs Fees
Hello, Just a quick query, I recently purchased an item from the US amazon site and they included an import deposit fee. Which I happily paid. I am now in a situation where I am being charged again plus the extortionate royal mail handling fee! After a long drawn out arguement with Amazon they have comfirmed that fee I…
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Marston - Fine really big problem
Hi, Am new to this site but was wondering if anybody could give me some urgent advice. Yesterday a lady knocked on my propery and said that she purchased my old house, this is going back 2 years. She said that she wouldnt normally do this but a letter has come that i need to see. So she hands me this letter and leaves. It…
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Wedding Dress nightmare!!
Could someone please advise me if poss!!! I have read the standard consumer rights but don't know if this applies to me :0/.. I purchased a wedding dress 3 weeks ago, it was discounted as a sale item as it had been a sample dress so I expected slight marks etc. However I took my dress this weekend to my dress maker to get…
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Checking who is responsible for replacing a faulty build-in oven?
My newly fitted built-in oven is not working, (the digital clock keeps going to zeros, so the oven won't come on), have managed to use it 3 times since it was fitted on 8th June by the fitter employed by the Kitchen firm. The Flavel oven was ordered by the kitchen firm, not myself. Can anyone tell me who is responsible for…
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Harveys broken sofa
We bought two paloma sofas from Harveys last year. One broke beginning of the year and someone came out to repair it. Now the other has broken! I'm now thinking that these sofas are rubbish and will need replacing sooner than anticipated. Husband said when they repaired the last one the sofa is just basically glued…
