Faulty XBox

KJP1980

Hi there
I bought a new Xbox 360 slim 10/5/11 and today it developed a common fault. Argos's receipt states its not subject to a 30 day money back guarantee. I took it back to Argos and they said I had to phone Microsoft. Microsoft said I had to return to them for repair.
Surely a machine that is only a month and a half old should be replaced if faulty?
I look forward to any advice?

Katie

spadoosh

is the common fault the red ring of death?! I thought this had been resolved in the new console?!?

Unfortunately if it is this microsoft have agreed to repair all systems thus you will have to send to germany to be fixed. My turnaround was 18 days they used to give a freebie for the inconvenience but this doesnt happen that oftne anymore

KJP1980

No its been freezing for a few weeks and today it completely froze

KJP1980

I looked on here and people have stated that it should be down to the seller (Argos) not the manufacturer (this was an old post) is this still the case

akitabow

KJP1980 wrote: »

No its been freezing for a few weeks and today it completely froze

This will soon lead to ring of death, If you go on the microsoft website and open a technical query it will advise what to do, if you do need to send it back (like I had to for my son) then its all free (if you have a suitable box and printer) and you get it back quite quickly.

spadoosh

KJP1980 wrote: »

I looked on here and people have stated that it should be down to the seller (Argos) not the manufacturer (this was an old post) is this still the case

True for most goods but like i said microsoft have agreed with retailers that they will take the hit as soon as it passes the retailers return policy it becomes the responsibility of microsoft. Argos will not return the item

Unintentional

It would be much quicker just to send it off to microsoft rather then go through argos. Mine took about 2 weeks and they sent me a months live when it came back. I know it's a pain since you haven't had it long

DCFC79

KJP1980 wrote: »

I looked on here and people have stated that it should be down to the seller (Argos) not the manufacturer (this was an old post) is this still the case

yes thats correct but in the time you could end up getting argos to sort it for you you could have sent the console to microsoft and get it back fixed plus a 1 month gold subscription to xbox live

KJP1980

Thanks for your replies - my partner just got home and I told him all about it - he wasnt happy and went to argos and spoke to manager and was given a brand new replacement with new warranty starting today :j

akitabow

I think I am not the only one who will say this but - Thank the posts

visidigi

KJP1980 wrote: »

Thanks for your replies - my partner just got home and I told him all about it - he wasnt happy and went to argos and spoke to manager and was given a brand new replacement with new warranty starting today :j

Glad to hear it worked out - when you say new warranty, did you get a clean receipt or is it still the original transaction with a replacement noted against it?

The roiginal warranty will still apply from the original purchase if its the latter, as replacements under original warranty continue to expire at the original end of warranty on the original device.

Eitherway, good news you got it replaced, saved all the hassle...