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overcharged by £500 by supplier
Hi all, just want to know where I stand on this one. I am currently renting a serviced apartment on a temporary basis, and the supplier has overcharged me on the first 4 weeks by £500,(its a company providing it, not a private landlord) I paid by credit card and have email evidence of the price quoted, I was asked for this…
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Need urgent help, paid deposit/tax for car, dealer has now sold to someone else
Hi, I need some urgent help if possible. Last week I paid a deposit of £70 and road tax to a car dealer and we agreed to complete the deal on the weekend and that as the car had no road tax on it, the dealer will get it under his name during the week, so I could complete the deal and drive the car away at the weekend. But…
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Does anyone have any experience of Criminal Injuries Compensation Scheme?
Hi all, Before I go on to ask my question, I would like state that I am not a vulture and I normally disapprove strongly of "ambulance chasing", however given the ordeal that I have been through the last month or so I feel that the question I am asking here tonight is deserved so please dispense with any accusations etc…
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Tesco Complaint
Hi All Hope this is the right place to post this. Bought a Deep fill Chicken & Mushroom pie from Tesco today for Tea, halfway thro eating it my step some found 2 pieces of bone in it, both pieces are about 8mm long So my question is how to proceed about complaining, email details to CS, go to store or postal complaint? I…
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Faulty TV question after only 5 months
Hi I was wondering if someone could give me a little advice re: sale of goods act 1979. I purchased an own-brand 22" television/dvd combo (with built in freeview) from a well known supermarket at the end of January this year. We have been quite happily using the TV with an internal TV aerial and signal booster. The aerial…
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Question for shoppers!
As some of you may know, I work in a shop that sells electrical equipment (TVs, audio, computers, etc.). I normally do my job perfectly well, and customers are happy, but I am often asked one question, the answer to which always upsets the customer, and that is, "Will there be a callout charge." This tends to occur when a…
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orange mobile
i lost my orange phone on my way back from holiday i was told it is not coverd beaucse thier was no sim in the phone they did replace the phone last year when my handbag was stollen and thier was a diffrent sim in the phone i have been told they have changed the conditions but no one told me about the changes can some one…
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Gave wrong amount of cash at bureau de change - Advice please!
I did a favour for somebody today by exchanging some cash for euros at a Travel agents in town. The person I was getting the cash for gave me an envelope and told me there was £500 in it. I went to change the money and didn't check the amount. I got the euros and went home. Anyway, later my friend told me that they had…
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Seller undercharged, now asking for money 3 weeks after item delivered
Hi, I bought an item off the internet on the 4th May, payment was taken on the 9th May, item was dipatched on the 27th May. I received the item no problems a few days later. I received an e-mail on the 24th June stating that there was an error in the pricing of the goods and I was undercharged. The seller said that they…
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BHS returns policy
I purchased a knife block from BHS home approximately 4 weeks ago. I bought it during one of their big sales and it was a bargain £18 down from £60 and was a good brand (Prestige). Fast forward a few weeks and suddenly every single knife in the block is covered in rust despite them being stainless steel. So I take them…
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Purchased a Gardening book today, arrived today, cant elive what I received
hi all, As the weather is getting better, I thought I would polish up my skills. Purchased a Beginners gardening book with five star ratings. The book arrived today. I opened the front cover, and noticed there was date stamps inside, and "property of a county council libary service" is this legal? Although the description…
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Company will not reply about my refund
Hi I bought a top for £75 on the internet from a small run family business in Glasgow. It would not let me pay with paypal therefore I paid with my Visa Debit card. The top came and it was a different colour to the picture on their site. I sent it back the next day, 1st with proof of posting. I have been emailing them for…
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19 Month old TV Broken Currys dont want to know
Hey guys umm, my tv just stopped working a few days ago I went to currys they just told me they cant do anything but fix it for a price because im outside of my 12 month warrenty but I was under the belief that I'm covered for 24 months becuase we are in the EU. I just dont know what to do so I came here for some advice.
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HELP please
Hi folks. In a bit of a pickle. Yesterday I done a deal with a large musical instrument store in Edinburgh. I owned a Yamaha Tyros 1 plus its original speakers. I had been looking at other keyboards/pianos online and found a Casio WK 7500 and after reading/watching reviews online, it looked to be quite the Keyboard. I got…
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Solicitor invoicing for work not instructed to do
We went to see a local solicitor in the village where we live. We wanted to know how to draw up a will for my husband and I. We had no idea of the process or costs. Whilst we chatted to the solicitor he jotted down notes and asked us some personal information such as full names etc. After he explained which type of will we…
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ASOS returns
Hi, I have returned my items on 16th june by collect plus and on 19th june i have checked the sorting saying it is Sorted at Droitwich now i have contacted collect plus on 23th that after this to why the status has not updated yet Reply from collect plus: Good Morning, Thank you for your email. I can confirm that the last…
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New Car Deal Legal Advice Pls
Hi We agreed to buy a new ford car yesterday and paid a £1000 deposit, however today this morning the garage has phoned me to say that they messed up on their figures and the car is £1,500 more because of their mistake. Can I hold them to the orginal price we agreed and paid a deposit on, I have the written quotation and…
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Drowning with Dolphins
Advice please! We have unfortunately fallen foul of the announcement on Thursay around Homeform Group entering administration. On the up side, we paid for our new Dolphin bathroom on a credit card (Barclaycard) - albeit in two separate transactions of approx 5k. The problem is, it's not like we've paid a deposit and…
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Money taken from account by car hire company
My partner and I recently hired a car from a well known car-hire company (Budget) at Belfast airport, and have noticed today that an additional £19.20 has been taken from his debit account a couple of days ago (three days after the rental was returned). We're assuming this charge is for petrol, as we cannot think of…
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Wrong name title on Ryanair booking
I've just received my travel itinerary for the flight I have booked with Ryanair. To my horror there is a title Mrs in front of my name Instead of Mr. Their website states, that change of name cost £100. Even knowing that it is probably my mistakeI am obviously ot willing to pay that ammount as I might even get a new…
