19 Month old TV Broken Currys dont want to know

Jgoth420

Hey guys umm, my tv just stopped working a few days ago I went to currys they just told me they cant do anything but fix it for a price because im outside of my 12 month warrenty but I was under the belief that I'm covered for 24 months becuase we are in the EU. I just dont know what to do so I came here for some advice.

gordikin

Ah the secret EU law. Have a read through the stickies at the top of this Board

Jgoth420

To be honest unless im missing something the stickies arn't all that helpfull

dreamypuma

Jgoth420 wrote: »

To be honest unless im missing something the stickies arn't all that helpfull

The stickies on this board are crap. Try post four in the stickies about SoGA, failing this do a search for SoGA on the forum search or Google.

Feel free to hit the thanks button.

redped

To elaborate on what gordikin said, there's no EU law saying goods have a 24 month warranty (hence why it's often referred to here as the secret EU law). However, the Sale of Goods Act says that goods should last a reasonable length of time, and most people would say 19 months isn't reasonable for a TV. So follow up on what dreamypuma says, and search for the SoGA on here.

Jgoth420

Ah ok thanks, does anyone know why this EU law is about the internet, does it only apply outside the uk becuse of the SoGA?

redped

From what I've read, there's an EU directive that talks about 2 years warranty. The directive isn't a law as such, more something that each EU countries are recommended to implement in law. However, our SoGA (again from what I've read) actually gives the consumer more rights than they would have if the EU directive was made UK law.

Esqui

What TV was it?

In any case, if you can get an independent report detailing the fault and its causes and email or post it to customer services, with a covering letter, they'll see you right.

kaya

in law you are covered by the sales of goods act , in reality getting currys or comet to comply with that law is a joke, small claims court would be the way to proceed

kaya

Esqui wrote: »

What TV was it?

In any case, if you can get an independent report detailing the fault and its causes and email or post it to customer services, with a covering letter, they'll see you right.

why would you expect the op to pay for an engineers report when the sales of goods act covers them ?

Esqui

kaya wrote: »

why would you expect the op to pay for an engineers report when the sales of goods act covers them ?

How else will they prove an inherent fault?