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Freedom of information request
As always, please move if wrong forum. Anyways, I want to put in an FoI request, so I was wondering if someone could help me with a few questions. 1) It's about a school, a Northern Irish Catholic Grammar to be exact, are they covered by the FoI act? 2) Are the requests anonymous? I'm a past pupil, and my girlfriend is a…
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Scottish power sudden bill of 2.80
Hi all I have recently moved (28 apr). I used to be with Scottish Power in the old place. The last bill was taken on 27 April. Nothing was taken in May. I am in the process of changing banks, and I cancelled the direct debit whih I saw was still active. Immediately I got a letter demanding 2.80. I called SP who said it was…
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Mis-sold Computeach
Hi I signed up to a computeach course over the phone on 22/06/11 after spending a bit of time looking at what they do, but now i feel i've been mis-sold the course. I asked them what would happen if I missed a payment and she said that they would cancel the online material (which i have already accessed) and that would be…
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Brighthouse family harassment
:mad: Anyone else annoyed at brighthouse for their tactics on chasing money from their customers. With my wife and I they don't bother contacting us first if we have missed a payment. Instead they contact a member of family that you have named on the contract first and, in some cases, have contacted a member of family that…
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Product specification
A well known PC parts online shop sells hard drives - one of which I bought new 3 weeks ago as an OEM product. On the product page is a heading 'Specification' followed by a link to a PDF file. The PDF file is hosted on their server but is a copy of a manufacturers document which specifies a 5 year warranty for the hard…
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Brighthouse Store Confused!
Hey all im confused by the way bright house runs. As from the march this year i thought i was nearly paid my prodcut off. And as im useless at maths i feel as if the people in the store have coned me. Anyways. i got a 20inch tv in september 2008 this was a tv that had been a used one in Store. cost £304 and paying at 148…
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Sony Bravia not as described, but time has passed...
Hello all, a long-time lurker here with a question. I purchased a Sony Bravia 22ex320 TV from my local Sony Centre at the end of April. The range was new, and the assistant and the signage both said the telly was Full HD, ie.1080p. I specifically asked, because online different websites described it in contradictory ways.…
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Hairdressers - right or wrong?
Hi all, I had my hair dyed at my normal hairdressers on Monday. On their till system, I was owed a 50% discount for recommending a friend, which I had previously benefitted from for my last haircut. My hairdresser said I would be able to use the 50% discount for my colouring too, and when I came to pay for the dyeing with…
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Warranties only valid on authorised distributors?
Bought a Grundfos pump for my pond about 20 months ago from a seller on ebay. Brand New and boxed. It's now stopped working. It' surprising because the last Grundfos pump (a very similar model) worked non-stop for over 14 years. Grundfos is a large (mainly industrial) pump manufacturer. Grundfos technical team now state…
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Amazon marketplace
I placed an order via Amazon for a new item from a seller who has lots of new jewellery items for sale. It was only after I had paid (via Amazon not directly to the seller) and received confirmation that it had been posted that I knew the item was coming from Hong Kong. If I had known the item was coming from the far east…
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End of computer lease
Can someone please advise if I can negoiate with the leasing company to purchase the computer at the end of the lease - they are asking £300 plus £35 administration charge. I think £100 is a sensible price as I have clearly paid the cost of the machine (and then some) plus the administration charge is something the banks…
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When is a small double 4' bed not a 4' small double bed?
Answer: When it is a Mattressman small double 4' bed that is actually 4'8" with a 4' mattress! I bought a mattress from mattressman.co.uk to replace my son's single bed. Through lack of space in his room, we only had just over 4' width to fit the new bed in to. Therefore, we ordered the 'Small Double 4' bed' which came as…
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Zara parcel delivered but goods not in it
I hope someone can help me here, I bought some items online last week from Zara, a blouse and a jumper, which were sent out using a courier. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. What do I do? Can I contact Zara and demand a refund? Its obvious…
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Want a replacement NOT refund. Please help.
Hi peeps. Is there anyone who can help clarify my legal position? I bought a waterproof jacket from gooutdoors on sale for half price (£100 and think I probably paid by credit card) about 9 months ago. Couple of weeks ago the zip of one pocket started to come undone. Took it back to shop, they send it to manufacturer's.…
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HP Notebook Failure Court Case Help
I purchased a HP Pavilion DV9703ea notebook that worked fine for 19 months before dying on me completely. I will not bore you with the full details but basically HP said tough you didn't buy the extended warranty. Now I thought that paying £600 for a notebook that only lasted two years was a bit off. After getting an…
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return postage
I recently bought a pair of running tights from field & trek online (a part of sports direct), they were faulty so I sent them back 2 days after I'd managed to retrieve them from Yodel, all the stitching had come out of the waist band. I sent the receipt too so they could refund me to the return postage. A Week later they…
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Leaking new flat roof
I had a new flat roof done on my garage 18 months ago which has leaked twice in one particular area. The company have patched it up twice but my neighbour says the work is substandard (I was at work while it was being done). I don't know if it is substandard or not but I am having a garage conversion done in August and…
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Not allowed to redownload paid for Wii game
Hi all, I have a Nintendo Wii and it was over a year old when it developed a fault, upon checking the built in diary I found out that I had only had 118 hours gameplay out of it over 15 month's. When I e-mailed Nintendo they said post it back to them and they will fix the fault for £65 and give me a years warranty on the…
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Legal help.
Hi. I moved into my flat in February. It's a specialist flat, designed for single parents with mental health problems. In the past 2 months, my hot water has stopped running out the taps four times - three in the past month alone. It takes them 4/5 days to come and fix the problem, even though they're told I have a 2 year…
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Help!! Sharps
Hi all, have just read Sharps Bedrooms going into administration...we have had the delivery of the materials to build our bedroom and work was due to commence next week, any ideas where we stand? The purchase is funded by Sharps interest free credit which is via Hitachi? will we still be liable for these payments if our…
