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Mobile phone water damage????
I purchased a samsung tocco lite mobile from tesco mobile online. It worked fine for 2 weeks then the camera failed? I returned it to tesco (I didnt use it for 2 weeks,it stayed it the box.So i had it for 33 days before i rang the helpline). They returned it and said it was water damage so wasnt covered by the warranty and…
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Hotpoint - Help Please
Hi all, just wanted to know where i stand with this problem: so here we go: 7th June fridge freezer (frost free) decides to stop working, all food totally knackard! 8th June rang hotpoint to come out and fix 10th june hotpoint arrives and said it needs a new compressor fitting but the man doesnt carry these on his van so…
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B&Q Tiles Different Colours They Refuse To Help
Hi, Wonder if someone can help. I am having my ensuite redecorated and purchased 26 boxes of high gloss white tiles from B&Q they were all on the same palet in the store and I checked the shade number on the box. Our tiler has just put them on the wall and they looked lovely but now they have been grouted you can see that…
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Can you cancel a bank/building society cheque?
An elderly friend was taken to the bank/building society by a salesman to draw a cheque for an order for a mobility item. The bank staff were alerted by a concerned customer but issued the cheque anyway. thier policy is to only issue cheques over £1000 so even though the item wasn't quite that amount a cheque for £1001 was…
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My rights as a seller
Hello people, I'm an internet seller and I have rather small business. Recently a customer bought an item of clothing from me for £20 and paid £3.50 for postage and packaging. He sent the item back because it didn't fit (we have a sizing chart on out website and our refund policy clearly states that we will only refund…
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Go Outdoors
Hi, I purchased a North Face jacket from Go Outdoors in January. The jacket was £70 but using a one day voucher offer I got it for £30. End of May the elastic snapped. I took this back to Go Outdoors, and they have sent it off for repair. I believe North Face have said it is not economical to repair. Where do I stand? Am I…
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ARGOS , No delivery on agreed date twice
Hello, i have ordered 2 sofas from argos and had an agreed date for delivery of saturday 11th june between 7 and 12. Noone telephoned me that morning to tell me the delivery was on its way so i spent an hour on the phone to them after half 12 to find out what was happening. I was told the sock had not arrived from the…
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company directors
Hi, I am new to this forum thing but interested to find out about a company. The thing is a particular car sales are trying to dupe me and I dont know who the owners names are, so I can take them to a small claims court. Any one help?:(
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Do I have a right to compensation
Hi all, I bought a Smeg oven from Boots in October. On sunday, while cooking the fathers day meal (nice!), the inside glass smashed. I spoke to Boots and they organised a Smeg engineer to come over on Tuesday. He said that its most likely to be a manufacturing fault - an air bubble in the glass that expanded. He took the…
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£59 Keratin Blowdry Treatment didn't work
Hi, I was wondering if I could get some advise please. I booked a Keratin Blowdry directly through a Salon and they required me to pay in advance. I read a number of things about it online and was concerned either it would ruin my hair (as some of the products contain formaldehyde), or it would not do anything. I have…
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Help with flat pack furnite problem
Flat pack furniture - sorry! Hi first post so sorry if it's in the wrong place. I ordered some bedroom furniture which arrived Monday. After putting it all together I noticed one of the side panels of one waredrobe was warped out (not noticable until put together) this means the wardrobe rail won't fit as the side panels…
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Poor Service on Cleaning - what are my rights?
Hi I engaged a cleaner to do a final clean on a property I was renting. No ballpark figure was agreed for the clean, but I have used the company before and they tended to charge me around £40 to clean this house before when it was occupied. When I went back to view what they had done, they had done a very poor job and…
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ISIS/IMRG accreditation - just another logo
...to make the site look legit? or do they actually help the consumer? The Withdrawn/Unauthorised/Nolongertrading pages on the ISIS site are empty suggesting they are asleep, their website date is copyright 2010. Their site certainly has lots of hot air. I am currently at war with BTShop (aka Dabs) about a 6 month overdue…
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returning unused electrical item to tesco store
I bought a blu ray player - checked box for stuff I wanted to know about but found it didn't give me the info I wanted on connections. Got home and saw it din't have the connections I wanted (optical) didn't fancy it for sound quality and have read reviews since that it is not good for sound. Not sure on how to go about…
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Claiming for faulty product and damage caused
Hi Does anyone know what we are entitled to claim on the following incident: My partner purchased a bag to strap on to his motorbike (cost around £100 so a good quality bag). He strapped the bag on as instructed with items in the bag including a laptop - the bag was loaded under capacity. The bag broke while travelling…
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Is your Virgin Media cable deal by email?
Some months ago Virgin Media was sending out deals via email. These were special deals from their Retentions Dept in Birmingham. Mine said over the next 12 months I would be paying £26 for my services and after 12 months just the phone line would be going up £5.99. Some of you will know that VM increased their prices in…
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Travel Agent booked wrong Ryanair Flight - advice please!!!
On 16.04.11 I booked a 3 day holiday with Airborn Direct via Teletext over the telephone quoting the reference shown on Teletext, for myself and my husband to travel from Malaga 16.06.11 - 19.06.11 - I rec'd thru the post a initerary and accomodation voucher which stated must be checked throughly to ensure all details were…
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How do I get a refund??
Hi, I went on holiday with Thomson and whilst there we booked an excursion which I paid for on my credit card. The trip was cancelled and the rep said she would refund us the money. We have been back 5 weeks and I still have not recieved it despite numerous calls and emails to Thomson (which have all been ignored) I ended…
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Lipsy lack of customer service!
I am so angry!! I bought an expensive Lipsy dress in May for 55.00, I have worn it 4 times and weekend before last all the stiching down on side came undone (The dress was 1 size too big as well, so it wasnt like I was busting it). I couldnt find the receipt but took it back to Victoria Centre store in Nottingham armed…
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Anyone With Experience With Complaiining to Amazon?
Any advice would be great. I'm not after a refund, just want to tell them their customer service sucks. A quick history: I ordered a DVD of a film that was being released first in the US from Amazon.com and quite happily paid the premium price for delivery rather than wait several weeks [which is when the DVD is released…
