Lipsy lack of customer service!

[Deleted User]

I am so angry!! I bought an expensive Lipsy dress in May for 55.00, I have worn it 4 times and weekend before last all the stiching down on side came undone (The dress was 1 size too big as well, so it wasnt like I was busting it). I couldnt find the receipt but took it back to Victoria Centre store in Nottingham armed with my bank statement. They did not have the dress in stock which didnt suprise me as it was the last one when I bought it. They rang Derby and Leicester who also didnt have it so suggested I order it online and gave me a return card to use. When I tried to oder it online I got a message saying that you couldnt use returns cards online. 8am I ring Customer Services, who advise me the only thing to do is order the dress again online and pay using my bank card, then ring up and they can reduce the voucher and refund onto my bank card. I did this and dress arrived today. I have just rang customer services who now say this isn't possible... So I am stuck with a 55.00 credit voucher and a further 55.00 gone out my bank account! I certainly won't be buying anything else from LIPSY, This is the 2nd dress that had fell apart, I blamed the style of the other one originally. The customer service girl said they are 2 seperate Companies but they are both owned by Next????
Do any of the staff at Lipsy actually know what they are doing???
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad:

What can I do now so I'm not out of pocket ?

geordieracer

Send the dress back to them under DSR and then work out what your going to do with the store credit