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Re bhs
:mad: Hi All My first post, so please be kind :D I bought a suite from Bhs last August [should have been last May but they never had it all in stock] it is a 3 seater, 2 seater and chair, reclining suite in leather. To cut a long story short, the one seat that doesn't recline is broken. If you sit on it, it makes a click…
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Missing parcel help please
I ordered some items from the USA, piad for and shipped etc. When it arrived at my home the postwoman put the parcel in the green bin as apparently it was too big for the letter box. I'm sure you can guess the rest! Yes bin emptied and no parcel! I do have the card which the postwoman wrote that she'd left it in the bin.…
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Faulty Sat Nav. Who to contact?
I've got a Navigon Sat Nav and for the past month or so it seems like the power connection is loose because if you move the sat nav, it goes off or stops charging. The sat nav is just over a year old (was purchased in May 2010) so we're just wondering whether we're still entitled to return it to Halfords (where we bought…
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delivery address wrong - Royal Mail
Basically I ordered a few items on my credit card from a company. The address I asked the item to be delivered to was right in all details except the fact that the country was wrong! Its my fault but because I ordered on my phone the country got accidently set to France! Therefore the item was despatched by Royal Mail…
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Is this legal
I order some furniture from Damar furniture ltd who took payment via RBS worldpay for furniture even thoughthey did not have any stock and would not be getting any more of that stock in on 9th June. I called them for a delivery date as they had not contacted me on 13th June and they said they had mailed me, but i had not…
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Online purchase, goods never shipped, STILL chasing for a refund
Hi I recently purchased a mobile phone online. After waiting nearly 2 weeks they retailer still couldn't tell me when it was likely to ship (even though their website quoted as having stock and 1 to 2 business days). I then cancelled the order, in writing, TWICE. I have been chasing them since to find out when I am likely…
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Vue cinema
Not sure if this is the right place for this or even the right forum, so sorry if it's not. This will probably seem like a trivial matter but it's always the way that trivial things are sometimes the things that just get you the most huh! Basically 5 of us went to the Vue cinema in Inverness a few weeks ago. This is a 2…
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Blockbuster
I rented out a game for my DS last Sunday - it was £5 for five nights and was told it was due back Sat. However when we got it home we found it did not work, due to work commitments I could not return it until Tuesday night. The sales assitant put the game into a 'cleaning' machine and gave it cack to us saying the game…
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Insurance company ripped me. Any Suggesstions?
I bought Car insurance, through broker MYMOTORQUOTE. Which is actually part of ALLEN & ALLEN Group. Insurance start date 01/11/2010. I paid 3 months premium in advance and rest was agreed to pay in 9 equal installments. Any how I sold my car, when I entered 8th month of insurance. 7th installment was gone by the time. I…
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My legal rights - mail to my address not mine!
Can anyone help with my problem please? About two years ago I started to get mail addressed to someone I have never heard of to my home address. My family have lived at this address for 30 years and it was a new build when we moved in, so no one has ever shared this address. The letters arrived from a credit card address…
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Need Help
I ordered a pair of glasses on line in April, they have taken the money from my account, however I have still not recieved the glasses. I have emailed them on numerous occasions (there is no phone number to contact) and have only had one reply, telling me that there system is down and they cannot access my details, I have…
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Compensation for an awful holiday
We went to the Canary Islands at Easter to stay in a Villa we found on Owners Direct. On arrival we found a villa which was absolutely filthy, had not been cleaned and which had junk all over the place, it looked like someone else was staying there and had just popped out. We contacted the owners brother as the phone…
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on-line shoe purchase query!
Wonder if you have any advice for me? I purchased a pair of new FITFLOPS on line 4 weeks ago from a company called SHOETIQUE - the new fuscia suede FROU ones - £75 !!! They arrived on 20th May and I was delighted with them! As the weather has been so awful I only wore then once. I went to Spain last weekend for 4 days and…
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shopper discounts.co.uk
Just wondered if anyone has had any dealings with these guys? My partner has just seen that they have taken £10 out of his account every month for 4 months without his consent/knowledge. :mad:
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If a petrol pump displays '0.00' then...
I drove past Sainsbury's petrol station today, I don't know what was wrong with their signs but the sign on the outside displayed the price as '0.00' ... Say if I was to fill up my tank, then go to pay the '0.00' and then they say "no, you must pay...£xxx" , could I argue that "no wait a minute it says the price is 0...i…
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Mispriced goods Selfridges foodhall
I was in Selfridges yesterday, they had King scallops in shell, label said £4/kg. I said 'is that £4/kg?'. They said 'No, it's £4 each, they made a mistake', and then took the label away. Is that wrong?
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When is a sale end date not a sale end date??
I ve recently had a very disappointing experience trying to buy a bathroom suite online. I have been unsuccesful as following a series of delays blamed on waiting for a certain panel to be delivered, the final blow was to be told that the item was now discontinued. That aside, this product was offered as a sale item that…
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Another sofa screw up
Sorry, another sofa question...:( We ordered a sofa & table on 16 January 2011 from Reids Furniture (shop, not the same as online), with estimated delivery date of 12-14 weeks, which takes us to sofa due by 24 April 2011. We were advised our order (sofa &table) would be delayed until 20 May..and since then we haven't heard…
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Mobile phone repair nightmare
Hi. A bit of background. Bought HTC Desire HD phone via Phones4U in October last year. All has been fine till middle of last months, when the phone updated to latest software, but failed somewhere along the line. Ended up being sent back to HTC for repair. I received the phone back exactly 2 weeks later, but now with a new…
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Boiler service invoice
Quick question: Last month I paid an invoice for a service to my boiler plus parts required etc. Today I received a further invoice stating "extras unaccounted for on first invoice" - totalling £135 :eek: EXTRA As I believed that the first invoice received was for full and final settlement am I obliged to pay the second…
