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Advice please
Hi guys, this is my first post, wondered what you made of my problem. Ordered 2 pairs of trainers online one for £30 and one for £10, got an email to say the £10 pair were out of stock so would only recieve the £30 pair but will get 10% off my next order. the pair in stock arrive and one of the shoes is slightly dirty and…
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Disrepair in Rental
Can an ex-tenant sue for the length of time it took for repairs to be carried out back when she was a tenant? What is a reasonable length of time? She is threatening us with court action over repairs unless we drop our claim on her desposit for a lot of damage.
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Leaks in council flat - Please help?
Hi! All, I wonder if someone out there will be able to help me. I currently suffer from a disability know as Multiple Scerosis (MS) which impairs my mobility and everything I do from walking, talking etc... I have been living in my council property for just under years and since living there I have had three major leaks.…
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MSE News: Consumer Focus likely to be abolished
This is the discussion thread for the following MSE News Story: "The Government has announced plans to simplify the "confusing and overlapping provision of consumer protection" ..." Read the full story: Consumer Focus likely to be abolished
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How Can I Get the Information on My Complaint?
Hi all, A tricky question - How can I get information on my ongoing complaint against an employee of a service provider? To give you the summary, I called this company and wanted to speak to the Manager about a potential refund. I had enquired about this issue by email and the Manager left a message on my home phone asking…
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Asos - Refusal of refund on damaged item
My sister recently purchased a chiffon dress from Asos.com. The dress arrived in bad condition, it had holes on it that looked like they'd been patched up with clear nail varnish so it was obviouslly not new to begin with, she didn't even try it on due to it's condition. She returned the dress as faulty/damaged on the…
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FedEx Duty fee with no warning
Hi, Yesterday I received a £75 (including a £10 admin fee) invoice from FedEx for taxes and duty on a product shipped from an non-EU country. I completely understand why the charges were sent, but my problem is that I had no pre-warning I would get them. The website I ordered off had no mention that I would receive them. I…
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Online item not fit for purpose ..rights
We recently ordered a large amount of skirting boards online. They arrived and are awful quality timber, with blade marks, defects along the detailing and also the top part of the skirting is thicker than the bottom piece meaning there is a lip when joined together. Where do we stand on returning them without a restocking…
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Should i pay postage costs for faulty goods
I bought DD a Swarovski ring for xmas 2010 from a local, independent store. Last month one of the stones fell out, so i returned it to the store. They'll be sending it back to Swarovski and have said there 'may' be a charge to repair it. I thought that as it was less than 6 months old, they should cover the costs or that…
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Guarantee question
Afternoon all, Quick question. Having bought a washing machine from a well known high street store, it became faulty. They duly sent out an engineer to fix the problem 2 weeks ago. However the same fault has occured again(it is a softwear fault apparantly) They are going to send out an engineer again to "fix it" my only…
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Wrongly Printed Personalized Goods
We bought personalized adloops for our small business but when they turned up the font was so small we almost had to squint to read it.We phoned the company and said that the font was not to the size of the proof which we had agreed to. They said that we had asked for the name to be printed 7 times along the length which…
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tesco taken payment almost 3 weeks later
Hiya everyone, Im hoping someone can advise me.......... almost 3 weeks ago i ordered the weekly shop for delivery the next day(sunday) once it had been picked i checked the bank and there was my balance and available balance(which showed that the tesco money was being held to go out, as usual) so because thats what…
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Very dodgy builder
Hi My daughter recently had some work done on her flat (plastering and repainting, and some rewiring). It wasn't perfect, but acceptable. We have paid about 2/3 of the quoted cost so far, and all the electrician's costs. We got this guy off one of those sites where people leave references (Mr. Skill) so had no real reason…
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Used car advice - HELP PLEASE!
Hi - after some advice please. Bought a used car a bout 4 month ago. Around 3 weeks ago noticed a problem. Had RAC out - and took to my local garage following day. Garage attempted repair (£120). Took back 1 week later. Still a problem (they did warn me it may not sort problem). Contacted dealer purchased car from. He…
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Quidco cashback quick question
Hi everyone Sorry if this is in the wrong section I've searched and can't seem to find a good place to put it! I'm not sure if this is a big issue or not. I'm new to Quidco - I've only made one purchase through the site and it was for car insurance through their comparison site. I bought a policy with Admiral through…
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Faulty ring from Amazon
Hi guys, I've bought a ring for my fianc!e less then 3 months ago directly from Amazon. Everything was fine with it as it seemed to be well made, until this weekend. The big amethyst stone fell off unnoticed during a walk and we couldn't find it. It was quite expensive piece of jewellery but it seems the quality of wasn't…
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Warranty on mattresses?
I bought a Layezee King Size mattress from Argos back in October last year having had a similar model which had lasted for three years. It arrived and initially was very comfortable, by Christmas the springs had started to click and ping as you got into and out of the bed. Now the mattress clicks and grinds as you roll…
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Fields data group
This bunch of companies keep cropping up. This link will show you some of the companies associated. They purport to provide legal services and also data recovery services. The list is illuminating given the complaints you will find about them. This group of companies will offer advice on employment, divorce, custody and…
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Rights for replacement items
Hi all Hypothetical this question is, but just weighing up my options for my Iphone 4 warranty. The situation is this, 2 months ago i had my Iphone 4 replaced by Apple, for a brand new (non refurbished) phone, i know there policy is that any replacement phone only gets a warranty for the same amount that was left on the…
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Purchase online of a washer with 'free 5year warranty'
I purchased a washing machine yesterday online and it had a special offer of a free 5year warranty which is why i purchased it from the retailer i did. However yesterday it said underneath the warranty to ring a number to activate it. I tried yesterday but it was a mon-fri number. So today when i went onto the website the…
