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Do I have a right to cancel my sofa order?
Can anyone help us. Approx ten days ago, we ordered a sofa, chair and footstool from a big chain. We have not as yet taken delivery which is due in the next three weeks. Prior to us placing the order,the store did not have the specific two seater we were interested in and the salesman suggested that testing (for comfort)…
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Pursuing an old personal injury award
I'm not sure if I'm posting this in the right place, but wondered if anyone had any suggestions. I will try to keep it brief! After 5 years of legal process, my partner was awarded a personal injury award of just over £20k in March 2008 (plus there were approx £25k of fees awarded too). The defendant immediately declared…
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Fitness first- advice appreciated
Hi all I joined Fitness first in Beckenham on Saturday 4th June. I paid upfront for June's membership. I was offered 2 choices at joining- a £30 admin fee, or pay for a service called 'bodyfirst' which was 3 personal training sessions, and then if you went to the gym 20 times in the first 8 weeks, you got your £54.95 back.…
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MY CONSUMER RIGHTS to compensation ?
I have recently purchased a wooden summer house from a large supermarket online site. After receiving it, I had it painted, preserved and installed as per the manufacturers instructions by a professional joinery company. Once it was completed the Joinery company advised me that there were serious faults in its manufacture…
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Mobile sent for repair received basic replacement
Hi, My partner took out a 24mnth contract for a Samsung Galaxy S with O2. Just after a month it started playing up so we went to O2 to get it repaired, they said they have to send it the the manufacturer and can take 2 weeks. We argued over the fact they would only provide a basic temporary phone because I read elsewhere…
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Help - who is liable. 21h flight delay & missed excursions
Please help: I booked a 7 day scuba diving holiday including flights. I paid on my credit card. The flight was delayed by 21 hours (Thomson) I missed lots of pre-booked and pre paid Scuba diving But i don't seem to be covered by anyone! Please help I tried to claim for the missed scuba diving 'excursions' on my '5 star'…
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Does "for life" mean "for life"?
Hi there, I have a domain package with a web site hosting company and a little over a year ago I bought a dedicated IP address for my site which at the time I was told was a one off payment for life. This morning I discovered that I no longer had my dedicated IP address. I assumed this was a mistake as the company had…
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Faulty Bag? company refusing to help
Hello All I hope someone can help me as I think I am in a bit of a grey area with this one. I purchase a leather baby changing bag from a company in their sample sale back in January 2011. It was all fully functioning and was working fine. In the past few weeks it has had a dodgy zip - no fabric is caught in it and the zip…
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Online purchase - who pays P&P charges to return if faulty after several months?
Hi everyone :j This is my first post so apologies if I do something wrong - like post in the wrong place or ramble....:eek: I've checked the boards but there seems to be contradictory answers to the same questions? I'm hoping I can get the facts right so I can be forwarned and forearmed before I confront my retailer. Any…
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Help! I'm being chased for a debt...
...thats not my own! :eek: I keep getting letters from threeG mobile phone company demanding payment for an unpaid bill, the address is my own but it's addressed to a company I've never heard of! Nor is it a previous occupier/tenant as I've lived here for 7 years and know the names of the previous owners and it's not them…
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Tesco Exchange
My husband decided to buy me some hair colour from tesco but got me the wrong shade, the same day I had bought myself some in the correct shade the problem is now that I have 3 packs of hair dye in the wrong colour and no recipt :mad: We both paid cash and have not used a clubcard either do you think they would exchange…
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Need advice for a case I ordered online.
Hi - I'm not really sure where to ask this, but everyone seems so helpful here I thought this is as good a place as any. In the middle of January, I ordered a flightcase for my guitar amplifier, at a total cost of £180, which I paid with PayPal using my credit card. I didn't realise, but they custom made it so I had to…
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Acer 5336 Issue
Hiya, under 30 days ago I recieved a laptop from my insurers Endsleigh as a replacement for the laptop which was broken in an accident (I had it insured for accidental damage). Yesterday my partner was using it to play Command and conquer and during the game the screen has gone faulty and now down the right hand side of…
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Catalogue return 2 days late
Arghhhh. Just sealed my parcel to post back tomorrow (simplybe) to discover I should of done it yesterday and tomorrow will make it 2 days late returning it. Read the approval thing & they may not accept the return & send the whole order back at my expense/ if they do accept they reserve the right to charge £3 per item to…
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home shopping
I was an agent for a home shopping catalogue, very stupidly i let a friend order white goods which she did pay for a few months then she refused to pay, I contacted the catalogue and asked them to collect the monies direct from her, they refused, the reason being I was the agent and therefore my responsibilitie, I could…
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Haven complaint - open letter
OFFICIAL COMPLAINT To whom it may concern: I am writing to you to make you aware of the extreme disappointment we experienced while staying with you from the 13/06/11 to the 16/06/11 at Hopton Holiday village. We booked a platinum grade caravan direct on your website because we have a three month old child, so we required…
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anything I can do?
Back in March I bought a grafix handprint kit to do with my baby. However time got away with me as it does when you have a newborn and I have only just got round to trying it. I opened the box to find the gel missing (you mix the gel and pour into a mould, make the print and then pour the plaster in). Without the gel this…
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Receiving a refund from a Germany flower shop
Hi I placed an online order for some flowers to be delivered on Friday 17th June with a German company (flowers are to be delivered within Germany) They weren't delivered and I received no communication to say the flowers were going to be delivered late / on a different date. I've emailed the company to ask they now cancel…
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Pricing error?
I have come across a fantastic bargain online, and it may be a pricing error. However, I have ordered at the advertised price, received a confirmation email and payment has been taken. Can the supplier refuse to supply if it turns out that an error was made in the pricing, even though payment has been taken?
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Everest Windows
We've had a bit of a shocking experience with an Everest rep. He was meant to come and quote us for new windows and when he arrived he had no info with him and told us in not so many words that we couldnt afford them and to use a local firm. We were so incensed that my partner rang them that same day and asked for no…
