MY CONSUMER RIGHTS to compensation ?

stevesmith1

I have recently purchased a wooden summer house from a large supermarket online site. After receiving it, I had it painted, preserved and installed as per the manufacturers instructions by a professional joinery company. Once it was completed the Joinery company advised me that there were serious faults in its manufacture leading to serious damage when it was installed. Poor quality components were also supplied which have led to other unacceptable faults. At this stage I contacted the supermarket via email, fully documenting all the issues and supporting this with photographs. They contacted the supplier and advised them to contact myself, which they did. After a long discussion they advised me that they would collect the summer house and deliver a new one. I advised the manufacturer that this will now leave me with a further bill of over £250 to have the new summer house painted and installed as per the original one ! Is it fair to expect them to cover the cost of this, as it is clear that these costs have been incurred as a result of their mistakes when manufacturing the summer house ?

fluffnutter

Was the painting and preservation as per the manufacturer's 'instructions' or merely their 'recommendations'? That aside, the company won't feel liable for any costs incurred as a result of what they'll see as your decision to paint and preserve the summer house. Moreover, it was your choice to pay £250 for this. I assume you could have bought the stuff yourself and done it far cheaper.

You can ask, they might be generous. But I doubt you can insist on it as your legal right.

pcombo

Might of been the joinery company who damaged and put the blame on to the supermarket.

Gothicfairy

Did they say have it done by a professional company or was it more " we recommend that you treat the wood " ? Because if they just said it should be treated then it would be down to you how you go about that and if it were me I would more then likely have done it myself as I am sure a lot of others would.
It is a shame that the faults where not clear before the company started the work as that would have saved problems, was it only when it was put together that those problems became clear ? What I mean is if I had put the thing together myself would I have noticed the faults ? or is the fault something that really a professional would see over the lay person?

I would think (although a call to consumer direct would be in order anyway) that if the fault is clearly visable when the thing is built they will pay for a replacement but nothing more as it is down to you how you install it ( unless their instructions say differently ) but if the fault is major and only a professional can spot it they might give in more as they would not want to go down the route of written letters in court from professionals etc....Although I could be totally wrong and they might not care either way.

Flyboy152

pcombo wrote: »

Might of been the joinery company who damaged and put the blame on to the supermarket.

Somewhat irrelevant, seeing as the retailer and manufacturer have accepted liability.

wealdroam

Why did the joinery company not advise you of the "serious faults", "serious damage", poor quality components" and "other unacceptable faults" as they were found?

Surely it would've made much more sense to have mentioned them to the retailer before any painting/preserving was done?

I do not thing you will get the seller/manufacturer to cover the cost of repainting/retreating.

fthl

if the problems were not apparent until it was all built, treated and painted, then you can probably get your money back for this work. If the problems should have been noticed before all that work you'll get zip.

Flyboy152

wealdroam wrote: »

Why did the joinery company not advise you of the "serious faults", "serious damage", poor quality components" and "other unacceptable faults" as they were found?

Surely it would've made much more sense to have mentioned them to the retailer before any painting/preserving was done?

I do not thing you will get the seller/manufacturer to cover the cost of repainting/retreating.

It is always advisable to preserve before assembly.

fluffnutter

Flyboy152 wrote: »

It is always advisable to preserve before assembly.

That would have been funnier if you'd said 'erection' instead of 'assembly'. I love using rudey words in a legitimate context.

Flyboy152

fluffnutter wrote: »

That would have been funnier if you'd said 'erection' instead of 'assembly'. I love using rudey words in a legitimate context.

LOL :rotfl::rotfl:

I did have to take time over writing that.

:rotfl::rotfl::rotfl:

fluffnutter

Flyboy152 wrote: »

LOL :rotfl::rotfl:

I did have to take time over writing that.

:rotfl::rotfl::rotfl:

Indeed. A good erection shouldn't be rushed.