Advice please

philpot83

Hi guys,

this is my first post, wondered what you made of my problem.

Ordered 2 pairs of trainers online one for £30 and one for £10, got an email to say the £10 pair were out of stock so would only recieve the £30 pair but will get 10% off my next order.

the pair in stock arrive and one of the shoes is slightly dirty and has obviously been knocked around on display for quite a while, i email the site to say im dissapointed with this and also have a cheeky browse.

I was shocked to see the shoe i had been told was out of stock in stock and priced at £50!!!:mad:

am i right in thinking that because i had a confirmation email of my order and was also lied to im entitled to complain here? what should i ask for if i do complain?

Thanks very much for looking at this and thanks very very much in advance if anyone replies,
Thanks guys!!

Phil.

gordikin

Click on this:-

https://forums.moneysavingexpert.com/discussion/3282000

...and read the third 'sticky' from the top...in fact reading all 3 may be useful to you.

McKneff

Complain about what,

If youre not happy with the shoes that you got for £30, just send them back if you dont want them.

If yuve got a confirmation email that the other shoes will be sent, you will get them for what you ordered them for £10.
If they say there has been a mistake and they have to charge you £50 then you dont have a leg to stand on Im afraid,
thy dont actually have to sell you them for £10, just cancel the order

wealdroam

gordikin wrote: »

Click on this:-

https://forums.moneysavingexpert.com/discussion/3282000

...and read the third 'sticky' from the top...in fact reading all 3 may be useful to you.

Pssst... wrong link Gordi...

Did you mean...
https://forums.moneysavingexpert.com/discussion/3277262