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MSE News: Consumer Focus likely to be abolished

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MSE News: Consumer Focus likely to be abolished

edited 30 November -1 at 1:00AM in Consumer Rights
12 replies 1.7K views
Former_MSE_HelenFormer_MSE_Helen
2.4K posts
edited 30 November -1 at 1:00AM in Consumer Rights
This is the discussion thread for the following MSE News Story:

"The Government has announced plans to simplify the "confusing and overlapping provision of consumer protection" ..."
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Replies

  • geordieracergeordieracer Forumite
    2.6K posts
    So basically they are trying to streamline 3 differing slightly bodies into 2? Sounds a good idea to me - especially if TS are taking over a lot of the CF functions
    one of the famous 5:kiss:
  • chanz4chanz4 Forumite
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    this is good news, people use consumer focus as a way to try an avoid debts with nonesense complaints.
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  • mo786ukmo786uk Forumite
    1.4K posts
    There is something to be said for specialist departments and the problem with TS is that they are local authority based and tend to stick to their own areas. The Govt has said that they will put some money saved towards TS but why not just keep something like the OFT which already has a national focus on many of the areas TS enforce. But perhaps shake it up etc

    A report came out the other day from the NAO which indicates that TS departments are likely to lose lots of money and they have their own problems in organisation because there are so many TS departments but no one that single handedly controls them.

    I am not sure handing a load of money to TS and expecting them to handle national problems is the answer - they lackthe staff and resources.

    There needs to be a shake up no doubt and we need to merge more departments in order to create consistency and a clear place for people to go for help.

    I do not think localism is the answer for consumer protection - there need to be national organisations dealing with national issues and companies and smaller regional organisations such as TS dealing with more local issues.
  • The_EnforcerThe_Enforcer Forumite
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    This smacks of Mr N.Power tapping up his mate Mr T.Ory: "Here, this Consumer Focus has cost me a fortune, do something about it, will you?"
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  • pmdukpmduk Forumite
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    The Government will end up giving Tesco responsibility for Consumer protection. God help us all.
  • geordieracergeordieracer Forumite
    2.6K posts
    pmduk wrote: »
    The Government will end up giving Tesco responsibility for Consumer protection. God help us all.

    Of course they will. :think:
    one of the famous 5:kiss:
  • MartJMartJ Forumite
    23 posts
    Bad news for consumers, at a time when local councils are sacking staff and cutting budgets, they decide to pass the Customer Focus remit to Trading Standards and CAB's. Some CAB's are at risk of closure due to funding cuts and TS are understaffed, seems to me more a charter for big companies to rip people off even more knowing that both organisations will have limited capacity to take them on.
  • Aah well, it was only a matter of time before Cameron changed the laws to suit the rich retailers. I wonder which one of them slipped a few million into his next campaign fund.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • poppy10_2poppy10_2 Forumite
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    Pointless quango, glad it is being abolished. The CEO was being paid £115k a year for doing next to nothing.
    poppy10
  • davidgmmafandavidgmmafan Forumite
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    Poppy10 wrote: »
    Pointless quango, glad it is being abolished. The CEO was being paid £115k a year for doing next to nothing.

    I disagree, its done a lot more than other bodies charged with consumer protection. Ofgem is a bad jokebut it doesn'tcost much as its funded by some kind of levy from the industry I believe. This does nothing to dissaude people fom the view that it is too close to the companies it is supposed to police.

    We can see who is more effective from the NPower example. Ofgem totally fudged it, coming up with an average of £6 payout. Consumer Focus, despite having no real teeth secured much higher recompense. I know who I want on my side as a consumer....
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