Online item not fit for purpose ..rights

Moomum

We recently ordered a large amount of skirting boards online. They arrived and are awful quality timber, with blade marks, defects along the detailing and also the top part of the skirting is thicker than the bottom piece meaning there is a lip when joined together.

Where do we stand on returning them without a restocking fee? We are within the seven day cooling off period and we haven't just changed our mind, we feel they are not fit for the purpose we bought them for.

neilmcl

Don't confuse the phrase "not fit for purpose" with "not satisfactory quality", which is the phrase you should be using. They mean two different things. Under the SOGA you have a right to return them for a full refund (incl. all shipping costs) if they are indeed faulty.

Moomum

Do I still have right to return if they are not ' satisfactory quality' ?

Moomum

Also what if the company do not agree that they are of unsatisfactory quality? Where do I go from there?

arcon5

They're not allowed to charge a re-stocking fee if its a B2C transaction if cancelling under DSRs. Only problem is your liable for return postage.

Moomum

What is a B2C transaction?

wealdroam

natmid wrote: »

What is a B2C transaction?

B2C = Business to Consumer.
B2B = Business to Business.

If you are not purchasing as a business, then it is a B2C transaction.

arcon5

natmid wrote: »

What is a B2C transaction?

Sorry..


B2C == Business to Consumer

You have the right to return under Distance Selling Regulations (DSR) without penaltly to receive a refund in full, including original P&P. Cancelling under DSRs does however allow the seller to sepcify in their terms that you are responsible for the return postage cost.

How big are the items and what do they weigh?

As if you think you may end up in a dispute of whether the quality is satisfactory or not, it may be better for you to abosrb returns costs to get your refund.

Moomum

I think you are right about absorbing the cost, it's a huge amount of skirting, around 300 metres so am unsure how to transport it to be honest. Thanks for your help, much appreciated.