Guarantee question

lea123e

Afternoon all,

Quick question. Having bought a washing machine from a well known high street store, it became faulty. They duly sent out an engineer to fix the problem 2 weeks ago. However the same fault has occured again(it is a softwear fault apparantly) They are going to send out an engineer again to "fix it" my only concern is that my 1 year guarantee runs out in about 6 days. What happens if the product goes wrong again after the guarantee period? Surely there must be some comeback as the product has originally gone wrong within the guarantee period. Any advise appreciated

wealdroam

Is it the retailer or manufacturer that sent out the engineer?

I would be ensuring that the retailer knows about the problem, and making it clear to him that if exactly the same problem occurs you will expect him to keep providing a remedy... however long it takes to get a permanent fix.

Your one year guarantee is in addition to your statutory rights.
Sale of Goods Act will probably protect your purchase for longer.

lea123e

Thanks for the speedy reply, yes it is the retailer who sent the egineer out.

shaun_from_Africa

Do you know if the engineer was employed by the store or was it someone from the manufacturers?
It doesn't make any difference to your legal rights, but hopefully someone from the manufacturers would have a far better idea of the problem and how to fix it than someone whose job it to look at all makes and models, and if it does fail again it might be worth contacting the makers directly.

lea123e

Yes it is an egnineer employed by the store. I'm thinkking I should just tell them I want a replacement instead of repairs, I think I am within my rights to ask for this?

gordikin

lea123e wrote: »

Yes it is an egnineer employed by the store. I'm thinkking I should just tell them I want a replacement instead of repairs, I think I am within my rights to ask for this?

You can ask yes...however I doubt you will get it.

Esqui

By and large, most repairs come with a short guarantee on the repair work. It's worth asking if theirs does, as it will be much easier should it fail again.