Brighthouse family harassment

spookykid

:mad: Anyone else annoyed at brighthouse for their tactics on chasing money from their customers. With my wife and I they don't bother contacting us first if we have missed a payment. Instead they contact a member of family that you have named on the contract first and, in some cases, have contacted a member of family that you have not named. On top of which they charge you £3 extra for a missed payment which adds to their ridiculous interest charges.

wealdroam

Wait a minute...

Who broke the agreement first?

You did by missing one or more payments.

If you had not made that mistake, no further mistakes would've been made.

Oh, and they then charged you £3 for the extra work caused did they?
Sounds quite reasonable to me.

LisaB1970

Don't miss a payment - simples!

If you don't want them contacting a family member and charging you a paltry 3 quid when you break the agreement you should not have taken out any form of contract with them in the first place!

You AGREE to this when you sign up with them.

As for the interest charges......why take out an agreement if you find it so ridiculous? :huh:

Flyboy152

They should not be discussing your details with any one else but you, without your permission. By doing so they are breaking the law. Report them to to the OFT (for possible breaches to the Consumer Credit Act) and ICO (for breaches to the Data Protection Act).

Flyboy152

wealdroam wrote: »

Wait a minute...

Who broke the agreement first?

You did by missing one or more payments.

If you had not made that mistake, no further mistakes would've been made.

Oh, and they then charged you £3 for the extra work caused did they?
Sounds quite reasonable to me.

LisaB1970 wrote: »

Don't miss a payment - simples!

If you don't want them contacting a family member and charging you a paltry 3 quid when you break the agreement you should not have taken out any form of contract with them in the first place!

You AGREE to this when you sign up with them.

As for the interest charges......why take out an agreement if you find it so ridiculous? :huh:

How does all of that help the OP?

arcon5

£3 pretty darn good, especially considering companies like virgin charge £10 for late payment.

I don't like brighthouse at all & wouldn't ever consider using them unless absolutely necessary.. but have always found their prices are very clear on each product.

With regards to contacting non-listed family members -- how did they get their details?
You likely agreed they can contact the named members though.

Its still pretty poor practice that they didn't contact you first though.

mynameisdave

Missing a payment is one thing, contacting other people and discussing a contract with them that they are not part of... Well missing a payment does not give them that right.

fozmcfc

Is it possible that the OP has had to have a guarantor stand for them and it is the guarantor they are contacting when payment is missed.

shaun_from_Africa

All we know from the opening post is that brighthouse contacted other people.
The OP has not stated that any personal info was passed to them.

Even if it was, the OP also states that "they contact a member of family that you have named on the contract", so in this instance they may well not have broken any laws.

Flyboy152

fozmcfc wrote: »

Is it possible that the OP has had to have a guarantor stand for them and it is the guarantor they are contacting when payment is missed.

As the contract principle, the finance company still has a responsibility to contact the OP first.

Flyboy152

shaun_from_Africa wrote: »

All we know from the opening post is that brighthouse contacted other people.
The OP has not stated that any personal info was passed to them.

Even if it was, the OP also states that "they contact a member of family that you have named on the contract", so in this instance they may well not have broken any laws.

If we are specualting, why else would Brighthouse contact other people?