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Brighthouse help
I was wondering if anyone knew if there was any cooling off period with Brighthouse, if indeed I have already entered into an agreement? I went into their store last Saturday as I desperately need a bed and cannot afford to buy one outright. Although I hadn't got the necessary documentation on me as proof of income etc, I…
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British Gas Electricians
My power kept going off in my flat yesterday,i phoned BG for a one off repair about 5pm.Someone came about 9pm and removed the cover of the fuse board,wiggled and tapped a few times and the fuse board was arcing.He said he would return first thing this morning with a new RCD and replace it and told us to leave all power…
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The art of Knitting magazine, help needed please?
Hi I signed up with the magazine The Art of Knitting which has been advertised on TV for my mum. I rang them up two weeks ago and they said they would send me the issue's. This was 22nd February and I am still waiting, nothing has been taken out of my bank account as yet. Should I ring them up? Also has anyone else had…
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DG Unit broken down Twice
Hi 10 years ago I had a Leanto built by a company called CAMELOT the warranty runs out on the 14th May this year. About 2 years ago the DG patio door unit broke down ie steamed up,they replaced it and charged me £47 labour. The same unit has has broken down again and they say I will have to pay £144 labour to have it…
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Horrendous travelodge experience. What to do?
Am at this moment in time at 2:05am trying to get some sleep but can't. I'll star from the beginning: • ripped sheets • ripped diver cover • door frame split badly • bathroom door put through & botched up repair • looks like someone has machine gunned the curtains • stains scattered over the ceiling with blotchy paint…
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washing machine broke 1 week out of warranty
please help as i dont know where i stand on this. I have had my indesit washer for just over 12 months (literally) and it has broken, the paddles have all come off the drum all 3 of them so i had a look on indesit website and the parts were £25 each. In the end i bought them from amazon at a fraction of the cost and put…
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Freebies offered at sale and then withdrawn
I recently bought some sofas and during purchase was advised I could get a free holiday for spending over £1000. Got given details before finalising payment and even signed a release to allow company to give my details to holiday comapny. But when trying to book was advised no details correctlt given by furniture company.…
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Broken sofa - out of guarantee
I bought 2 sofas from a well known high street store - now 18 months later one is broken - the base seems like it has cracked - It is past the guarantee stage but what rights do I have? How should I go about contacting them?
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Shell garage took money twice but won't refund!
This is just outrageous but as I have no conclusion I am posting in the hope of deciding what to do next. I'll try and keep it short! On Thursday I went to the local Shell garage to fill up. The PDQ machine was very slow and after putting in my PIN the machine showed 'Transaction Error' so the attendant took my card out,…
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A shop wants extra £100 as the miscalulated
We bought a mattress from a large store, £900 reduced £600 we paid £200 deposit then had a call to pay remaining £300 as stated on the order paperwork !!!,So hubby went in store paid and mattress was delivered then a call from the store to say we have to pay extra £100 due to an error on the paperwork as the assistant…
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Pauls Boutique Breaking DSR's?
Just having a read of their FAQ's regarding returns: http://www.pauls-boutique.com/info.aspx Am I right in thinking that this statement: and this statement: Both contravene DSR's? I recalled a thread on here a few weeks bag from a disgruntled customer and was looking at PB's site out of interest to see if they had updated…
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Unfit for purpose after 18 months?
I purchased a T-eye automated driving recorder (a small camera that fixes to the windscreen) on the 6th June 2009. It cost £206.45, and it had a one year guarantee. It worked perfectly for 18 months, although I noticed that it was getting very slow in getting a GPS fix during the last month. At 18 months, the GPS…
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caraselledirect.com woeful retruns policy
i recently bought a £11.99 + £3.95 item from this site, on delivery thie actual item is unbeleivably poor. Its the sort of thing a beginner would make in wood work class - pathetic. The site does not show well enough just how cheap the item is. Their returns policy doesnt refund postage costs, and they charge a £3 admin…
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Trying to cancel 3 contract.
:mad: Ive been with 3 on a £35, 24 Month Contract since July 2010. So as long as i can remember, i've been having some real network problems with signal. I've had issues before with signal problems, and Apple swapped my phone for me. Unfortunately - theres no rest for the wicked and i'm still having problems. My signal is…
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Chicken in restaurant
I recently ate in a chain restaurant and both my wife and I ordered half a chicken each. When it arrived each plate had 2 pieces of chicken, but together they did not look as though they'd make up half a chicken. For starters there were no legs in any of the 4 pieces, only a very small wing on each piece. I've never come…
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Consumer rights
Hi, we have recently bought a bed and matress. We have complained to the company about the matress and they have agreed for us to visit the store for a replacement for the value we paid. Simple....no. The store had itemised the bill showing the matress at £289.00 but the manager in the store had added the total bill up…
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2 yr old tv faulty
Hi everyone. Looking for a little advice. I have a Sony tv which is around 2 years old. It has developed a fault which after a bit of research seems to be common with the model I have. I have no receipt. I am usually so careful but have misplaced it! I contacted Sony and they will tell me to send my receipt with a Sony…
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Motorbike repair took longer than quoted for.
Hi, My OH just rang me and said that he's been charged for more time than originally quoted for. Now don't get me wrong, he doesn't mind paying for it, just feels a bit miffed that instead of giving him a call and telling him that it's gonna take a bit longer and therefore costing a bit more, they just went ahead and did…
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ADT - rip off bill help needed
Hi. I have an ADT installed and monitored burglar alarm. I have had a door moved and needed the key pad moving and a new door contact installed. I phoned to get an engineer out but never thought to ask the price per hour- I know fatal. The bill has arrived today £176 + vat for 2 hours work (44 mins travelling is also but…
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Price match advertised - an obligation?
Hello, new member here, though I've been receiving the newsletter for quite a while and been lurking now and then on the forum... Anyway, the question that brought me here today is: I bought some scuba gear through an online retailer, simply scuba, who advertises online (on their main page) as having a price match service.…
