Freebies offered at sale and then withdrawn

thowden

I recently bought some sofas and during purchase was advised I could get a free holiday for spending over £1000. Got given details before finalising payment and even signed a release to allow company to give my details to holiday comapny. But when trying to book was advised no details correctlt given by furniture company. On compaining , the manager advised I should never have been offered this (even tough he was the one that gave me the release paper to sign) and their computer system would not allow him to give it to me. Is this part of the legal contract between us since I was offered before paying in full even if I was offered it by mistake of the sales person?

halibut2209

You'd be entitled to a full refund of what you paid, but they are not legally obliged to give you a holiday.

Optimist

thowden wrote: »

I recently bought some sofas and during purchase was advised I could get a free holiday for spending over £1000. Got given details before finalising payment and even signed a release to allow company to give my details to holiday comapny. But when trying to book was advised no details correctlt given by furniture company. On compaining , the manager advised I should never have been offered this (even tough he was the one that gave me the release paper to sign) and their computer system would not allow him to give it to me. Is this part of the legal contract between us since I was offered before paying in full even if I was offered it by mistake of the sales person?

Quite possibly, but without seeing all the details it is difficult to say. Suggest you find a local solicitor who gives a free half hour. Your local CAB usually have a list.

withabix

Give them one last chance to honour THE CONTRACT that they made or to provide you with a full refund or alternatively a partial refund to the value of the holiday, advising them that your next step will be a Small Claims Court action to recover the value of the holiday from them.