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Advertisers beware!
Hi all, The following story is in the news today: http://www.bbc.co.uk/news/uk-england-12783389 It's actually an update on some old news (the Lapland theme park that was a load of rubbish and attracted numerous complaints). It transpires that those who use misleading advertising to lure in customers who end up disappointed…
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Ernest Jones Delays
Hi there, I wonder can anyone help as the better half is getting a tad frustrated. In early February, he decided he was going to propose, so, he went to buy a ring and chose one from Ernest Jones. He had a ring I sometimes wear on my right hand on the third finger for sizing. Ernest Jones didn't have the size in stock (J…
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Those darn banks......
Hi all, I wondered if anyone can advise - my husband went to see a mortgage adviser at a well known bank. As part of the interview, they did a credit score check, on me as well as him. They then showed him the balance on MY credit card :mad:. Suffice it to say, he didn't know how much I owed & now does... I've complained &…
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Broken Pandora Bracelet
Hi, can anyone advise me on what to do. I have a silver Pandora bracelet (cost £60) whihc I bought from an official Pandora shop on 14th Feb. It was from gift vouchers I recieved for my birthday. The bracelet has been worn on 5 occasions, each for a few hours and has been fine, no problems. Last saturday I went into the…
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Misleading Information
Hi, I have just bought one of these monitors from Ebuyer. I have just contacted them regarding the 2 year on site swap warranty and they are stating that this is dealt with by Benq and not them. I feel that this is slightly misleading as there is nothing in the description about this. What do others think?
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Distance Selling - Returning a unsuitable spare part
Hi All, Hopefully this is a pretty straightforward one. Ordered a spare part from buyspares.com for our fridge freezer, item came with free postage as if was over £30. Said part is too small so I have informed them I want to return it, was told on the phone I would have to pay postage costs and an admin fee. Asked for the…
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Internet contract advice please
I want to cancel my internet with AOL and move to Sky Broadband. They stated that i took out in May was for 18 months, so effectively, it finishes in November 2011. They want to charge me £100+ for leaving as i have to pay for the remaining months of the contract apparently. There have been 2 charge increases during this…
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Card payment taken twice
Hi, I used the self scan till at the supermarket last night and paid by card. I pulled my card out of the reader too quickly (although I had put my pin in and it had accepted it) and the machine asked me to reinsert my card, which I did. But the payment has been taken twice. If I take in my bank statement showing this and…
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Richer Sounds warranty refund
Hi, Going through some paperwork the other day and came across the Richer sounds 'Supercare 3yr' warranty documents. When sold the warranty I was advised if it hadn't been redemed after the 3 years I could return the document and get a full refund. Noticed in the small print yesterday you only have 30 days post the…
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distant selling regulations
Can anyone advise...I have returned in full an internet order and I have been refunded for the goods. When queried with the company why I have not received a refund for the P+P I paid to recieve the goods I was advised that as I didnt have to pay for the return ( free returns label was enclosed) I was not entitled to a…
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Loophole to get out a gym membership?
i stupidly signed up for a years contract with a gym in november. Its out of my reach and too expensive for my budget :mad: im sure when i signed up they told me it was a minimun of a years contract and i was wondering if anyone knew of a way i could get out of it as im stuck paying for a gym that ive used twice since…
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Games Basement - can anyone help?
I'm still waiting for a refund following non-delivery of a Wii Balance board ordered 30 January 2011 from this online company. I have received emails acknowledging receipt of non-delivery form, which had to be posted (I don't believe they ever had item in stock to deliver) and that refund will be paid in 3-5 days. Every…
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Returns - company want to charge £5 admin fee
Hi, I'm hoping someone can clarify what I believe to be an illegal charge. I ordered a salon uniform from Healthandbeautywear.co.uk. It arrived today, but the trousers do not fit. The label states the correct size, but they are at least two sizes too small. The top is tight too, but I plumped for a size bigger for comfort,…
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A Complaint with Very.co.uk
I ordered a sofa in Jan but due to a change in my circumstances cancelled it within a couple of days (you can cancel within 14 days anyway). The problem is 3 months on and after over 10 phone calls I still have it added to my account. The operators keep telling me it will be corrected but that department can't be contacted…
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Zanussi - who's right?
Long story short. Bought oven 18 months ago. Last night broke the glass in the door. Rang Zanussi for replacement. "We don't have them because the company that makes them has gone out of business, sorry" We asked if they were not legally obliged to hold a stock of replacement parts, they replied "No" They then offered us a…
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Reserved a car at Autoquake
Any advise would be much appreicated. I reserved a car last week at Autoquake and paid £100. We didn't go ahead and buy the car. We were promised that our bank account would be refunded with the £100 but we are still waiting. I have looked on their website tonight to give them a ring to chase them up and they have gone…
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Right to be Forgotten
At last something from the EU that we can agree with, a new law that will give everyone the "Right to be Forgotten " http://www.computerweekly.com/Articles/2011/03/17/245968/Tougher-EU-data-protection-laws-likely-to-create-39right-to-be.htm Presumably you will be able to tell all those companies like Talk Talk to…
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FedEx are bullies - do I have rights against "custom charges" after the fact?
My mum, who lives in America, sent me a Christmas present by FedEx. Not only did it cost her a fortune (more than 50 US dollars) but now FedEx are trying to bully me into paying £36 in customs charges three months after I picked up the parcel. The parcel was clearly marked as a gift -- although Mum probably made things…
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Should I complain?
This is my parking ticket from Stansted Airport. I had to take photo because The machine retains it when you leave car park. The £4.50 charge is for an hours parking and its around half that for 30 mins. As you can see I am there exactly 30 (from 05:09-05:39) mins on the ticket. Truth is I was actually 29 (05:38) minutes…
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Online dating automatic renewal disaster!
Hi There. This is quite embarrassing. I recently tried out a special offer which was 1 month full subscription to a dating site for £5. What I didn't do is read the terms and conditions properly! Yesterday my one month special offer must have finished...so they took a payment of £149.94 out of my bank account to pay for a…
