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Ordered something online. It says it been delivered but it hasnt. What are my rights?
I ordered something quite expensive from very. I was meant to be delivered yesterday. However it wasn't but its showing delivered on the tracking. So basically when I phone them up they will tell me its delivered when I havnt actually recieved anything. I was in all day yesterday and nothing came. What are my rights…
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Advice with Milk & More Voucher Issue
Hi, Has anyone else had issues with the website https://www.milkandmore.co.uk where they claim to offer a "Free £10 Voucher" to purchase goods upto the value of £10, and is from what I can see a marketing gimmick in order to lure new customers in by misleading information. The fact is, this site was promoted nationwide for…
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ACS Law Firm face costs
Interesting reading for all those caught up in the ACS Law fiasco... http://www.bbc.co.uk/news/technology-12767714 PS: I personally was not involved but did follow all the threads on here.
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Go Outdoors returns help needed.
Hi there, I'm calling on you moneysavers to give me some advise! I bought a pair of Brasher Akutan GTX boots from Go Outdoors back in December. The first time I wore the boots on a 5 mile hike, they let water in and the inner sock came away from the inner. I returned the boots a fortnight ago today and Go Outdoors said…
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Currys coverplan laptop faulty
HELP !!!! RE: our last post about missold coverplan insurance,we were given £50 compensation,this was after we emailed the MD directly . this laptop is now in need of yet another repair. there was a person on here who sent me,in a private message, the MD email address, PLEASE can you send me this email again. we have tried…
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Extended warranty help needed
I bought a DVD/VCR combi (so my kids could watch old videos)at the end of December 2009 from Very and took at an extra 12 months warranty till December 2011. Anyway the VCR part has developed a fault so I called them in the hope that they would send an engineer. They said it is uneconomical to repair (don't know how they…
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Fedex Clearance Fees? Legal? (also hassle with their incompetent billing people)
I'm rather annoyed at the moment. I purchased some car parts from Japan at the start of February and had them ship to my work address. The supplier failed to give FedEx my billing address, so FedEx then send an invoice to my work, without putting my name on the address. It's opened by my boss who gives me a telling off for…
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refund advice please
My husband recently orderd an accurist charmed watch from Paul Gentiles. It was a birthday gift. He asked for the pretty in pink watch and the sales assistant speicial orederd it. However when I opened it it was the wrong one even though the reciept says pretty in pink. We then went back and they said they would order the…
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NEED HELP - Csl Mis sold/faulty sofa
at the beginning of the year we bought a sofa from Csl, We had to wait for it to be made and delievered. The colour we wanted the sofa in was only on a swatch they didnt have that colour in ANY stores they could name to us. The sofa we have bought is a regatta corner unit in teal, it has stripes that go vertically down the…
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Tax increase on contract
Hi All, I hope I am doing this right - first post eek. I was hoping that someone would be able to give me some advice. We have recently received a letter from our wedding venue stating that due to the 2.5% tax increase on 4th Jan they will be increasing the pricese stated in our contract. Are they able to do this/ can we…
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Unpaid insurance charges
Over a year ago I had insurance with Hastings direct. I cancelled the insurance as they would not insure me on my new car. I received a bill for £136 to close the account which I agreed to pay I'n 2 instalments. I paid the first but forgot to pay the second. After a few months of no contact I got a letter from credit…
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Can I dispute an invoice for a service not delivered? How can I argue this?
Dear All I am emailing regarding an invoice I have received which I would like to dispute and am looking for advice on what the next steps are for me. To give you a brief overview; I attended a veterinary centre on 05.03.11 regarding my pet. After waiting over 45 minutes we were invited into a room where the vet asked one…
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faulty sony laptop graphics card
I bought a sony vaio laptop about two and a half years ago for my son from Costco. Was not a cheap one (in my opinion), something along the lines of £7-800. a couple of weeks ago the graphics card went - fuzzy horizontal lines across whole screen any time that laptop is powered up. Independant advice told me that it was…
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extended warranty with Indesit
Hi All, I bought a washing machine about 2 years ago and last monday the door catch decided to brake, therefore leaving the machine completely unusable. well, on purchasing the washing machine i went for the 3 year extended warranty in case something like this happened. I called indesit on Monday, the first available…
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Refurbished Goods
Hello. I bought a Refurbished Car Stereo from a retailer on the weekend, however when I install it it does not power up at all. If I replace it with the original radio that powers up as normal. Im no expert at installing these items, but I have done it a few times in the past and never had any issues. If I take the unit…
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returning dell laptop after 7day return period ?
Can someone please advise me if this is possible ? returning out of dissatisfaction, item is fine but it took me a while to realise it wasn't for me. Thanks.
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Electronics repair. How do I stand?
Please see the email communications I've so far had with this company at the end of this msg. I've heard nothing yet after almost 4 weeks but I'm in the forewarned is forearmed frame of mind. I've had this amplifier repaired by the same company a couple of years ago, it took a few weeks and got stung for a bill of £350ish.…
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Can tips be compulsory?
Considering a cruise. They say they add a 15% tip to all drinks and a suggested service charge to the cabin steward etc. No issue on the cabin steward as with my kids they earn the money! However why should I pay say a 15% tip from a bar or even from the minibar in the stateroom! The cruise is sold by Royal Caribbean,…
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Garage wanting payment for non fix
Hi, all just looking for some advice on a situation. Asked a friend of a friend who owns a garage to take a look at my car (leak from the oil sump). Anyway regardless of that, the car is still leaking oil and now he wants payment of £250. Of which £50 is parts and £200 labour. When he had it he did work that I did not ask…
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Faulty goods
We bought a LG 42" TV Nov 08 for £563 from Dixons which after just over 2 years has developed a fault with the picture. As we did not take out extended warranty i contacted Dixons about the TV stating that i expected a TV of that price to last longer than 2 yrs, i also did a quick search on-line and found out that this is…
