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Zanussi - who's right?

Scooby*1
Scooby*1 Posts: 19 Forumite
in Consumer rights
Long story short.

Bought oven 18 months ago. Last night broke the glass in the door. Rang Zanussi for replacement. "We don't have them because the company that makes them has gone out of business, sorry"

We asked if they were not legally obliged to hold a stock of replacement parts, they replied "No"

They then offered us a £900 oven for £280. When we said no they then dropped to £200 including delivery and fitting.

Our other choice is to claim on insurance costing £100 excess and losing no claims bonus.

So the question is - are Zanussi in the right or not? We admit we are the ones who broke it but are not impressed we're being asked to fork out £200 when average cost for replacement glass is £60.

Any ideas?

Thanks

Comments

  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    So the glass which you can't get us £60, and they're offering a brand new oven including delivery and fitting even though you broke the old one?

    Sounds like Zanussi are doing far far more than they should!
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • dreavi
    dreavi Posts: 143 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    halibut2209 wrote: »
    So the glass which you can't get us £60, and they're offering a brand new oven including delivery and fitting even though you broke the old one?

    Sounds like Zanussi are doing far far more than they should!

    Have to go with Halibut on this one, I guess if its a mechanical part they are obligied to repair it but glass which was broken by accident i am not sure
  • eslick
    eslick Posts: 2,062 Forumite
    Part of the Furniture Combo Breaker
    have to say well done to Zanussi on this one :) take the £200 cooker and put it down to experience
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Take the £200 cooker
  • Scooby*1
    Scooby*1 Posts: 19 Forumite
    Thanks experts! I'm glad you agree with my own view, just had to satisfy him! ha ha. Many thanks again - superstars
  • C_Mababejive
    C_Mababejive Posts: 11,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Zanussi are right and your lucky they are cutting you such a good deal..grab it and thank them.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Scooby*1 wrote: »
    Thanks experts! I'm glad you agree with my own view, just had to satisfy him! ha ha. Many thanks again - superstars

    I see what you did there! Very very cunning! Well played :)

    Make sure he uses the new cooker more than you :p
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Scooby*1
    Scooby*1 Posts: 19 Forumite
    fingers crossed halibut!!! ha ha :j
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    halibut2209 wrote: »
    Make sure he uses the new cooker more than you :p

    Ignore that ;)

    Make sure whoever didn't break the door does the cooking. Unless you want to go through all this every year? :)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
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  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    Some industries are obliged to keep manufacturing parts. The automotive industry is a good example.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
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