Richer Sounds warranty refund

Empty_pockets

Hi,

Going through some paperwork the other day and came across the Richer sounds 'Supercare 3yr' warranty documents.

When sold the warranty I was advised if it hadn't been redemed after the 3 years I could return the document and get a full refund.

Noticed in the small print yesterday you only have 30 days post the expriration of the waranty to claim the refund.

It's 9 moths past that but I have two unredeemed policies totalling £60 odd. Am I likely to get my money back?

RS are supposedly very service orientated but I've found at store level this can vary wildly.

wealdroam

Only one way to find out, isn't there?

Send off your claims.

Empty_pockets

Aye...need to take the document into the store.

Wondered if anyone had experience and could save me a trip into town.

Would ing them but if I remember rightly from last time they're operating some dodgy premium number rubbish and aren't so prompt at answering the phone.

Esqui

I think they have 0330 numbers, at least our local one does.

You're unlikely to get anything back, but as wealdroam says - there's only one way to be sure!

derrick

Esqui wrote: »

I think they have 0330 numbers, at least our local one does.

Yes they do, Richer Sounds, hover your mouse over the map on the right.

.

mumOf2wonderfulkids

whilst you don't have a 'right' as such to get the money back - Richer Sounds are very good.

i purchased a tv warranty and was told i could get the money back after not using it but when i went in to change it i was told that they didnt do it on the tv warranties.

I sent an email to head office and whilst i didnt get the cash back they did send me vouchers totalling the cost of the warranty (£100) so better than a kick in the teeth so to speak

Empty_pockets

Forgot to update this.

Took my long expired warranty into store and got a full refund without quibble.

wealdroam

Empty_pockets wrote: »

Forgot to update this.

Took my long expired warranty into store and got a full refund without quibble.

Brilliant.

Thanks for the feedback.

:beer:

visidigi

Im gonna have to dig mine out for some devices I bought - I need to take one I bought back in but at least its within the first year so the supercare on that will definitely be good to get back

bcl999

Empty_pockets wrote: »

Forgot to update this.

Took my long expired warranty into store and got a full refund without quibble.

Oh dear, Richer Sounds should have applied for a super-injunction in this matter.