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CCA Request Ignored - Letters Still Arriving
Hello, I'm currently disputing a debt from PPI insurance sold along with car finance (now with a debt collectors), I did the CCA request and sent off a cheque for £1, which they cashed, and things went quiet for a while but after about 6 months the letters started arriving again demanding money. I was advised to ignore any…
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Electric shock from Asda christmas lights
Was hoping for some advice please? Opened a pack of christmas lights today. switched them on. nothing happened. went to switch them off and received an electric shock. Was very painful and made me scream. I was showing the lights to my six month baby and thank god they didnt fall on her and shock her. Have phoned the store…
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Accidental Order
I was trying to sign up to very.co.uk but accidentally ordered £66 worth of xbox 360 games or credit :confused: I rang the company and they have canceled one of the orders but have said the other may be sent and that i would have to refuse delivery because it was being sent from the manufacturer. (its an xbox 360 game)…
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Returning PSPs to Argos
My sister bought 2 PSPs from Argos, 1 today and 1 yesterday. She then saw a much cheaper deal in Game, and tried to return them to Argos for a refund. She was refused a refund on the grounds of the items being exempt from the money-back guarantee, as told to her by the cashier at the time of purchase and printed on the…
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Tesco Online Out of Warranty Form / Partial Refund
Hi, I have a laptop on which the screen cracked after approximately 15 months of use. The crack wasn't caused by any misuse as it wasn't dropped, hit, banged, etc.. I spoke to Tesco customer service to see what they were prepared to do (as it was out of warranty) and was sent an out of warranty form. After filling the form…
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NEXT won't exchange or refund sealed gift set
Hi, I'm hoping someone here will be able to tell me where I stand and what my rights are. I purchased two fragrance gift sets from Next a few days ago (for a christmas present). When I got home, my mam had told me she had purchased the same ones so I took them back to Next today with the receipt and was refused a refund or…
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Finance Company administrarive error
I am looking for a little advice from some of you. I bought a laptop a couple of months a go & opted to pay for it over a year on finance. This last week however I received a letter from the shop explaining that due to an administrative error, the finance compnay have been unable to process the credit application. I am…
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need help with ongoing problems with fashion world :(
hi can anyone help me i am having ongoing problems with fashion world i placed 3 orders since september that i have not recieved but 1 of the orders has been sent out 3 times i have not recieved it the last order i recieved was 27th july on top of that someone must have my details there was a order placed by phone for £380…
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Shop forgot to put item in my bag
Hi, I recently bought several items from BHS, one of them was a small brooch. After getting home I left the bags in wardrobe for a few days as they were all for Christmas presents. Today, when I go to wrap them I notice that the brooch I bought and is listed on receipt, isn't in the bag... It couldn't have fallen out as no…
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useless Dyson
Hi , we bought a Dyson DC19T2 on 31st October, it is useless, we have 2 dogs and a cat and the vacuum cleaner just does not vacuum up any of this on carpet or laminate flooring. It is so bad we have pulled our 10 year old upright Dyson out of the garage to use in the house. The new item was bought at Curry's and I…
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Debt Collection Agency help please
Recently had a letter from a debt collection agency asking for repayment of an outstanding debt. We rang them and once we had confirmed as best we could that the debt was correct (it dates back a few years to before me and my partner lived together and we thought up to now that we had cleared all our debts) we agreed to…
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Signed for, but not received
I recently bought some bed sheets from wallacesacks.com. They were quite expensive really even though they were in the sale. Anyway... I received an email from them on the 30th of November to say they had been despatched. The item was being delivered to my offices. Several days later I emailed WallaceSacks.com as I became…
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okies i have a nursery problem too
my 2 kids attend a well known nursery chain 2 days a week. the eldest doesnt cost a lot each week as she ets her early years funding but the wee man currenlt costs just over £100 for 2 full days. this will drop in january due to him turning 2 on 30/12/09. nearing the age of 2 he doesnt need to slepp/i try not to let him…
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What would you do?
I'm expecting a troublesome customer tomorrow at work and I'd be curious to see the point of view of MSE people as 'customers' (especially as a few of you no doubt have not worked in retail before so don't have an insider-type view). The customer in question came in yesterday and said she had a laptop that was faulty and…
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Please delete
Hi, i've been playing email ping pong with Quickquid over recent weeks and have hit a brick wall with regards to a discount that was applied to my account. The original loan i took out was for £600. The interest on this was £150 (i'm an idiot - i know :( ) Quickquid sent me a birthday discount code that reduced the…
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Getting an ID Card
My friend is over 18 but has problems getting into clubs etc they dont believe she is over 18,where the best place to get an id card to prove her age and the quickest way?she doesnt have driving license or a passport,thanks
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Dreams - 20% cancellation
I ordered a bed from the store 2 weeks ago, it arrived today and it didnt fit up the stairs. The delivery driver refused to take it so I was left with it. I contacted dreams to ask about a refund and was told i could have an exchance. OH called and someone offered a refund less 20% restocking fee but I had to call up as…
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TV Licence - do we have to pay it?
Hi All, I couldn't find the right area for this so feel free to move it if necessary. I've been reading the information on this website which suggest that, with the right information to hand and correct procedures adhered to, we won't have to pay our TV Licence any longer: http://www.tpuc.org/stoppayingtvlicencefees Can…
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Dispute with (business) landlord over electricity costs
Before I get my solicitor involved in this I thought I'd run it past any legal minds here to see if I'm simply wasting my time. I (and my business neighbours to varying degrees) have a dispute with our landlord with regard to electricity costs. We rent a warehouse unit under a three year lease agreement, our landlord…
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data protection
Can some-one just give me a yes or a no on this one please? Can someone use my private details to set up a united utilities account in my name without my permission? Yes or NO Please.....? thanks Pam
