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help!
scenario-limo hire which was disgustingly filthy. Appalling smell which resulted in two members of a party being sick inside. Spoke to limoe company who after hearing about our complaints and refusal to pay the full soiling charge said they could send the limo to our address and we clean it which we accepted. That offer…
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Return not showing on credit card
Hi not really consumer rights but wanted some info on how many hoops I might have to jump through to get my refund. I took something back to Zara three weeks ago and it is still not showing on my credit card statement, I have both receipts and I wondered how this might be handled if I go into the store. I can print off my…
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new car, missing items from specification
I bought a new car and taken delivery of it mid september. I then noticed that there were minor standard items(not optional extras) that were missing or changed for my model and mark,2 of these are written in the specification document in paper and on the webiste,other missing cosmetic and functional items are displayed in…
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Ammending Airline Tickets? The Laws?
I bought airline tickets on Saturday online but would like to change the date of deaprture. When I contacted the company, they said that as tickets are non-refundable (as apparently stated in the terms and conditions - although it only says it may be non-refundable), the dates can not be changed. They also state that IATA…
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Broken Pc - Just out of Warranty
Hello, This is a long shot, I bought a second hand pc from an online store in March for £130 for my little brother and it has just stopped working for no apparent reason. He really can't afford a new one which is why I thought it may be worth writing to tell the of my disappointment. He is 2 months out of the 6 Month…
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problems
with the range store , i was bought a shiatsu massage cushion for christmas last year , until march it worked great , then started stopping and shuddering half way through the massage , so id turn it off and start again , this became more and more frequent , my husband couldnt find the reciept so i put it away in a box and…
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Purchase from Red Direct
Hello I was wondering if anyone has any advice as to where to go next... I purchased a necklace from Red Direct and because it wasn't as described, I sent it back. This was at the beginning of Nov. I'm still chasing up the refund for it. Red Direct have acknowledged that they have received the item and said they refunded…
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Complementary Goods - Entitled to a complete refund?
Hi all This isn't an issue i'm having personally, but this is something that I have come across a few times and i'm unsure of the law around this, so this is a question for the regular consumer law boffins (sorry, MSE'rs :p ). I should start by saying the scenario I am going to talk about now does not actually exist as I…
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David lloyd Gym membership- cooling off period?
I've just signed up today to a david lloyd gym membership, came home and my partner had found a cheaper gym closer!!!! Contract says I can't cancel within the 12 months, however my mum is on about a cooling off period direct debit agreements have, could I take advanatge of this and cancel my membership tomorrow??
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Car battery returning
I brought a battery for my car online from tayna.co.uk 8 weeks ago and it kept going flat so i went to a garage who have tested my alternator and said the alternator is fine its the battery thats not holding it charge. I picked up a new battery as i didnt have time to weight to send back the battery i already brought and…
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Are Deposits on Ordered Goods Protected
What happens if you place a large deposit on a vehicle and the dealer goes into liquidation before the vehicle is delivered. Are there any FSA rules that require the dealer to ring fence this money in order to protect consumers? I have a suspicion that the money is not protected and the purchaser becomes an unsecured…
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Dfs again!!!!!!!!!!!!
Hi, I received delivery of my 3 seat chaise and single chair (brown leather, Boston range) from DFS around 7 weeks ago. I agreed on thier credit deal paying it back over 4 years. When the sofa arrived it was nowhere near the quality of the one I looked at in the showroom. The back cushions were all creased and didn't seem…
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Red Save
Hi, I was wondering of someone might be able to tell me if i have any consumer rights with the above company. I bought a digital photoframe off of redsave.com in December 2008. I have just checked my bank statement and noticed for the first time that they have been deducting £20 a month since then :mad: Apparently they…
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PC World Extended Warranty and Theft
I bought a laptop 11/2004 from PC World with a 5 years extended warranty, but it got stolen some time ago. I reported it to the police and their customer services, but the latter claim that the Theft cover is valid for only 1 year after the purchase. I have kept all the original documents and none of these state in any way…
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Purchasing Tobacco
Hi Ive been looking on the net and have found some site that seem to suggest that you can purchase tobacco a lot cheaper. They seem to be based in spain. Is this a scam? Has anyone had good or bad experience's with these sellers? Regards James
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What are my rights with this company?
I had blinds fitted to the whole of my house in February 2008. I paid 50% deposit, but they must have measured incorrectly because some of the blinds did not fit the windows. They left gaps so you can see through the wall to the outside! A lot of them have kind of sunk in the middle, and loads of them are held in with…
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HomeFurniture never delivered by Furniture@work- they claim it was. What next?
At start of November my OH purchased some office furniture for his home office, online, from an outfit in Glasgow called Furniture@work. He paid on line and the promised delivery was 5 days. Needless to say nothing arrived and when he managed to get through on the phone after a long wait, he was told it was shown in their…
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Should we take this compensation or wait..
Our ongoing saga with currys is still ongoing!..i have not long had a call from the complaints dept who have logged my letter and have told me the delivery of the fridge is now due the 26th Nov, hopefully we will have delivered a few days after..the issue i have with this is we were told last friday that the fridge was…
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Returns under the hygiene rules and What qualifies?
I am unclear of what rights still stand when a retailer states hygeien reasons. I am looking to puchase a pair of expensive headphones and wanted to try them on but the retailer said due to hygiene reasons I could not and that I would not be able to return them. Where do I stand if the item is not comfortable to wear and…
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eavesdropping on telephone conversation
Does anyone know - is it legal for someone to "listen in" to a private telephone conversation without the knowlege or permission of one or other party? Is there any legislation which covers this?
