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DFS Sofa - Can I Cancel?
Hi, Hopefully a quick question...about 3 weeks ago, I went into DFS and decided on a corner sofa, the salesman filled out the paperwork very quickly, and started talking about extras, stain protection etc...before I knew it, it was all added on, and the total was £1785 - paperwork signed in record speed and deposit of £185…
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Dog purchased from private seller but died within a week - covered by SOGA?
My friends bought a pedigree puppy recently from a private seller - the dog cost about £500. Once they got him home they realised he was unwell, took him to the vet and was diagnosed with parvovirus. They then spent £2000 at the vet trying to save him but he died. As parvovirus has a incubation period of 5-7 days he must…
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'Repair' that isn't fixed
We recently had our washing machine repaired; it was coming up with a specific error code, meaning water wasn't getting hot and nothing was getting clean. The engineer came and diagnosed a problem with the thermostat and the mother board thingy inside. A week and £300 later it was 'repaired', but when trying to do some…
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rights to cancel an order if there has been/will be an undue delay in supply??
We ordered a French Horn from a "reputable" maker via the schools purchase scheme- so I am aware the contract is actually between school and supplier but I need some info about where I stand. Order placed the week before half term, so 5 weeks ago. Initially P*sing about along the "we haven't revieved it....posts dodgy etc"…
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Faulty Laptop - Any advice
I purchased a Dell laptop in December 2008 from Currys and still have the receipt. Recently the welding that holds the lid/screen to the keyboard has failed on the join, bending backwards, damaging the hinge preventing the lid from closing without damaging the screen. I have been back to my local store who stated that they…
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Paid for the goods but never received them -CHADDERTON SALVAGE
Hi could do with some help my step son (17) recently had to purchase a gear box. Lesson to learn but went for the cheapest! Paid his money by card, and was told delivery date, he was keen to know it would be delivered on time and was on the phone to them all week. It never came. When he asked me to look into it a google…
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Washing machine rental company gone bust?
First of all, i haven't been able to find out, so does anyoe know what has happened to Andrew McCulloch's (Cambridge area), they are a rental and retail company for appliances etc, last i heard they had until beginning of November to pay a large tax bill or they would be liquidated. Secondly, if they are liquidated what…
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Dazzlesmile / ultra white
Hi all, i have been very foolish and need help. i saw a flashing banner promising the world well really white teeth a number of weeks ago. i read an advert about a mum who used both products so i signed up to the free trial. had the products delivered, however, just checked credit card statement i have had £54 taken from…
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Builders Final Invoice, now wants more money
We've had a major refurbishment and extension on our property which is now complete excpet for a few snags. We recieved the "final account invoice in regards to remaining works of contract completed and additional works" in early October. It was in two parts; we paid one half and have held back on paying the remainder…
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Debenhams -
Yesterday my son and his girl friend purchased a boxed set of cookware in Debenhams. It had a large white label on marked £120. The store assistant confirmed it then had the clearly marked 25% discount applicable during the spectacular event. They bought a few more items and paid for the goods. When they got home they…
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any advice on what to do?
Hi All, looking for a bit of advice really. i bought a washing machine from dixons in feb 09, we have had to call the manufacturers engineer out 6 + times so far (am even on first name terms with the engineer!) i bought it on credit card to make sure i was covered under section 75. washing machine has gone wrong again…
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Help please (repairs)
Hey guys I was just wondering if I had any rights regarding repairs? Basically I have left my laptop in for repairs with a high street business, I did not purchase it there and it is not on warranty. Two and a half months on and I still have not got my laptop back. They said it would only take a week. whenever I go in to…
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query tesco and their special offers
Hi, i wondered if anyone knows my rights as a consumer. i bought some meat in tesco on special offer in the 3 for £10 section, i picked up 3 packets and put them in my trolly. when i got home i realised that one of the packs was part of their 2 for £10. I have asked tesco if i could purchase 1 more each of the 3 for £10…
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Advice about about magazine purchase.
Hi all, Just looking for some advice on behalf of my father in law. He recently bought two self build DVD cabinets from a magazine that came with the Radio Times. He ordered them and was then asked to pay a whopping £35 each heavy delivery charge! When they arrived he put them both together and put his DVD's in and found…
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Broken Motherboard
OH bought a "barebones" Shuttle PC 16 months ago from an internet firm. Last night the Motherboard failed. Have we any rights to get it replaced for free as surely 16 months is hardly a long time and is it not " fit for purpose"? Any thoughts or advice please would be very helpful.
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Returning broken bag
I bought a bag from Topshop about a month ago I have only used it a few times and already the handles are coming apart and are about to break as you can see the glue peeling off. I can't find th receipt for it but I can find a receipt for the same bag (which I bought for my friend as a present) two months previously. On…
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Any help please
Hi was hoping some one could help me? I got my self new air rifle about two weeks a go, and had it about a week be for it started to play up. So I took it back to the shop where I got it from. They had a look at it and said that there was something wrong with it and gave me a new one, but about a week later that one stop…
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Broken Panasonic Television (Argos) help
I posted this on the wrong site earlier. Sorry. I bought a panasonic LCD TV from Argos in January (about £500). It now has a line in the middle and the bottom right end is bleeding. I took it back yesterday and the guy in the store insisted that the guarrantee does not cover accidental damage. They had to send it off to…
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DELL Delivery HELL
I thought I would share my miserable DELL HELL experience after purchasing a Dell Computer as a birthday present, to serve as a warning to others. On 23rd October I ordered a Dell XPS 8000 pc along with a monitor. Dell confirmed delivery as 3rd November. The delivery time fitted well as it was for my Daughter’s birthday on…
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Halifax - Without Doubt the Worst Customer Service i've Ever Received.
Morning all, Looking for some help with the Halifax as they have 'not accpeted my complaint'. I didn't even know someone could do this. I've been with them for 20 years and have compained a few times. Whilst other companies take things on board or provfide some sort of compensation, the Halifax do not. I'll post my…
